Order to Cash Analyst with Spanish (The Agile Team)

Description

Customer Interaction and Collections - Handle inbound and outbound communication with customers regarding overdue accounts according collection strategy worklist, order status, and disputes; proactively escalate problem accounts and execute dunning activities in line with policy and timelines. Order and Dispute Management - Perform order management tasks such as order entry, amendments, rejections, managing order blocks, and urgent orders; resolve commercial and financial disputes related to the O2B and collections processes. Problem Solving and Case Resolution: Analyze and resolve medium-complexity or non-standard issues; manage customer complaints and queries by liaising with internal teams (e.g., O2B for invoicing issues) to ensure timely closure. Account Monitoring and Controls: Conduct customer reconciliations, coordinate with AR Management for value adjustments and write-offs, and perform B2C and O2B controls as per internal procedures and country-specific documentation. Collaboration and Performance: Work closely with local/client teams and internal stakeholders, contribute to the O2C organization, meet daily operational targets and monthly SLAs, updating country specific documentation. Innovative and Inclusive Work Environment - Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence. Development and International Exposure - Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience. The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence. WHAT WILL YOU DO: As Order to Cash Analyst you'll be responsible for: ADDITIONAL BENEFITS FOR YOU: THE AGILE TEAM You will be a part of the Agile workforce, with the opportunity to support various clients in F&A based on current business priorities.

Locations

• Warsaw

• Gdansk

• Gdansk, Warsaw

Qualifications

• Min 1 year of experience in Order to Cash area.

• Familiarity with Microsoft Office tools.

• Ideally fluent English skills both in spoken and written form, plus minimum C1 degree of competence in Spanish

• Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure.

• A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning.

• Experience in transformation, automatization, implementing AI solutions.

• A degree in finance or a related field.

• Knowledge of SAP

• WHAT DO WE EXPECT

• NICE TO HAVE:

Poziom doswiadczenia

• Analyst

• 2-5 years