Consumer Experience Effectiveness Specialist | Grade 13

Beschreibung

W firmie ABB pomagamy przedsiębiorstwom działać sprawniej i czyściej – i każdy człowiek w naszej firmie się do tego przyczynia. Będziesz mieć możliwość przewodzenia, otrzymasz wsparcie w rozwoju i poczujesz dumę z wpływu, jaki wspólnie wywieramy. Dołącz do nas i pomóż zarządzać tym, co napędza świat.Stanowisko to podlega:Global IS CX Effectiveness Manager__Your role and responsibilitiesIn this role, you will have the opportunity to support the organization’s vision and strategic direction. You will drive process improvements, ensure regulatory compliance, and champion sustainability practices across the IS Consumer Experience team. This entry-level role is designed for professionals with at least 3 years of relevant experience who are eager to contribute to operational excellence and long-term business sustainability.The work model for the role is: #Li_hybridThis role is a Global role supporting ABB Core IS, more specifically IS Consumer Experience team.You will be mainly accountable for:Continuous Improvement & Process OptimizationAnalyze current workflows and identify opportunities for efficiency gains and process optimizationSupport the implementation and monitoring of continuous improvement initiatives across the teamCollect, track, and report key performance metrics and process improvementsCollaborate with team members to document best practices and standardize proceduresCompliance & Risk ManagementEnsure adherence to internal policies, industry standards, and regulatory requirementsConduct regular audits and compliance checks on team processes and documentationSupport the development and maintenance of compliance documentation and checklistsIdentify and escalate compliance risks and recommend corrective actionsSustainability InitiativesDevelop and promote sustainable practices within daily operationsSupport environmental and social responsibility projects aligned with company objectivesTrack sustainability metrics and contribute to ESG reporting effortsRaise awareness and engagement around sustainability goals among team membersOperational ExcellenceSupport the planning and execution of strategic initiatives that enhance team effectivenessPrepare reports, presentations, and dashboards for leadership visibilityCoordinate cross-functional efforts to align initiatives with business objectivesProvide data-driven insights to inform decision-making processesQualifications for the roleProficiency in Data Analysis and Reporting tools (e.g., Excel, Power BI), understand Compliance frameworks and Risk Management principles, experience in Sustainability and ESG initiatives, knowledge of Process Improvement methodologies and optimization, experience in IT Management & Project managementYou have minimum 3 years of experience in Continuous Improvement, Sustainability & CompliancePossess an enhanced knowledge of ITIL 5 Foundation, Continuous Improvement governance, Sustainability, Agile MethodologyYou have strong Analytical and Problem-solving skills, strong Communication and Stakeholder Management skills, you are a Creative Thinker, you are able to work collaboratively in a cross-functional and in a global environmentDegree: Bachelor or Master in Business Processes or Sustainability Management or EconomicsYou are at ease communicating in EnglishYou have strong MS Office skillsAby zbudować czystszą, mądrzejszą przyszłość, potrzebne są różne umysły: ciekawe, odważne i kreatywne. Dlatego witamy ludzi z każdego środowiska i o różnych doświadczeniach. Chcesz wywrzeć wpływ? Aplikuj już dzisiaj lub odwiedź stronę https://www.abb.com, aby dowiedzieć się więcej o wpływie naszych rozwiązań na całym świecie. Pełny etat

Umowa

• Umowa o pracę

Poziom

• Grade 13

Zdalna praca

• Nie

Your role and responsibilities

• Continuous Improvement & Process OptimizationAnalyze current workflows and identify opportunities for efficiency gains and process optimizationSupport the implementation and monitoring of continuous improvement initiatives across the teamCollect, track, and report key performance metrics and process improvementsCollaborate with team members to document best practices and standardize procedures

• Analyze current workflows and identify opportunities for efficiency gains and process optimization

• Support the implementation and monitoring of continuous improvement initiatives across the team

• Collect, track, and report key performance metrics and process improvements

• Collaborate with team members to document best practices and standardize procedures

• Compliance & Risk ManagementEnsure adherence to internal policies, industry standards, and regulatory requirementsConduct regular audits and compliance checks on team processes and documentationSupport the development and maintenance of compliance documentation and checklistsIdentify and escalate compliance risks and recommend corrective actions

• Ensure adherence to internal policies, industry standards, and regulatory requirements

• Conduct regular audits and compliance checks on team processes and documentation

• Support the development and maintenance of compliance documentation and checklists

• Identify and escalate compliance risks and recommend corrective actions

• Sustainability InitiativesDevelop and promote sustainable practices within daily operationsSupport environmental and social responsibility projects aligned with company objectivesTrack sustainability metrics and contribute to ESG reporting effortsRaise awareness and engagement around sustainability goals among team members

• Develop and promote sustainable practices within daily operations

• Support environmental and social responsibility projects aligned with company objectives

• Track sustainability metrics and contribute to ESG reporting efforts

• Raise awareness and engagement around sustainability goals among team members

• Operational ExcellenceSupport the planning and execution of strategic initiatives that enhance team effectivenessPrepare reports, presentations, and dashboards for leadership visibilityCoordinate cross-functional efforts to align initiatives with business objectivesProvide data-driven insights to inform decision-making processes

• Support the planning and execution of strategic initiatives that enhance team effectiveness

• Prepare reports, presentations, and dashboards for leadership visibility

• Coordinate cross-functional efforts to align initiatives with business objectives

• Provide data-driven insights to inform decision-making processes

• Proficiency in Data Analysis and Reporting tools (e.g., Excel, Power BI), understand Compliance frameworks and Risk Management principles, experience in Sustainability and ESG initiatives, knowledge of Process Improvement methodologies and optimization, experience in IT Management & Project management

• You have minimum 3 years of experience in Continuous Improvement, Sustainability & Compliance

• Possess an enhanced knowledge of ITIL 5 Foundation, Continuous Improvement governance, Sustainability, Agile Methodology

• You have strong Analytical and Problem-solving skills, strong Communication and Stakeholder Management skills, you are a Creative Thinker, you are able to work collaboratively in a cross-functional and in a global environment

• Degree: Bachelor or Master in Business Processes or Sustainability Management or Economics

• You are at ease communicating in English

• You have strong MS Office skills