Team Leader

Wir bieten

• A collaborative, high-performance workplace with modern tools and technology.

• Competitive salary and benefits package.

• A key leadership role in one of Europe’s most innovative support centres.

• Career development in a fast-growing, AI-enhanced operation.

Anforderungen

• 2+ years’ experience in a Team Lead or managerial role within a fast-paced, customer-focused operation. Candidates with digital experience is a big plus

• Strong communication skills in English. Candidates who speak Polish or an additional European language would be highly desirable

• Proven ability to coach, support, and energise high-performing teams.

• High level of digital literacy and comfort using modern customer service platforms and analytics tools.

• A calm, solutions-focused mindset when managing escalations or peak periods.

• Passion for smart service design and tech-enabled support.

• Flexibility to work shifts, including evenings and weekends.

• Eligibility to work in Poland, including police clearance and references.