Business Analyst – Salesforce (Service Cloud & FSL) ABB Robotics | Grade 12

Beschreibung

W firmie ABB pomagamy przedsiębiorstwom działać sprawniej i czyściej – i każdy człowiek w naszej firmie się do tego przyczynia. Będziesz mieć możliwość przewodzenia, otrzymasz wsparcie w rozwoju i poczujesz dumę z wpływu, jaki wspólnie wywieramy. Dołącz do nas i pomóż zarządzać tym, co napędza świat.Stanowisko to podlega:IS Manager__Are you passionate about bridging business needs with innovative IS solutions? Join our Salesforce Robotics IS team as a Business Analyst and play a key role in shaping the future of Service Cloud and Field Service Lightning (FSL) in our global Salesforce CRM. In this role, you will collaborate across global teams to translate business requirements into impactful technical solutions to optimize customer journey! Your responsibilities: Translate business requirements into bulletproof technical specs – data models, process flows, and configurations that scale globally in our Salesforce CRM. Create delivery-ready user stories, backlog items, and acceptance criteria that Dev teams can build from without rework. Guide business users on FSL capabilities and best practices (work orders, service appointments, scheduling/dispatch) and help shape the right solution. Facilitate alignment between stakeholders and application to ensure shared understanding and solution clarity Support testing, training, and implementation activities to ensure successful delivery of IS solutions In addition to these core responsibilities, you will work closely with Business Process Owners, IS Managers, Solution Architects, and Development and QA teams. You will navigate the challenges of distributed, multicultural teams and adapt solutions to meet both global and local business needs. Your ability to communicate effectively, think critically, and manage multiple processes will be key to your success. The position is global. The preferred locations are Poland, Sweden, Italy, Hungary, Spain, Czech Republic, and India. Your background: 6+ years as Business or Functional Analyst in Salesforce CRM with hands-on in Service Cloud and Field Service Lightning. Proven track record designing and implementing FSL solutions at global scale – work orders, scheduling, dispatch. Relevant certifications like Service Cloud Consultant and/or Field Service Consultant Strong analytical thinking and problem-solving skills Proven ability to translate business needs into and influence stakeholders Familiarity with Agile methodologies and backlog management using Azure DevOps Proficiency in process mapping tools such as Visio This is your opportunity to contribute to a dynamic, forward-thinking team and help shape the digital future of ABB Robotics. If you’re ready to take on a global challenge and make a meaningful impact, we look forward to your application. What’s in it for you? At ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You’ll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of Robotics on a global scale. We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward. Our benefits? Competitive, comprehensive, and crafted with you in mind. Welcome with your application! Aby zbudować czystszą, mądrzejszą przyszłość, potrzebne są różne umysły: ciekawe, odważne i kreatywne. Dlatego witamy ludzi z każdego środowiska i o różnych doświadczeniach. Chcesz wywrzeć wpływ? Aplikuj już dzisiaj lub odwiedź stronę https://www.abb.com, aby dowiedzieć się więcej o wpływie naszych rozwiązań na całym świecie. Pełny etat

Umowa

• Umowa o pracę

Poziom

• Grade 12

Anforderungen

• Salesforce CRM

• Service Cloud

• Field Service Lightning

• Data Modeling

• Process Flows

• User Stories

• Backlog Management

• Agile Methodologies

• Azure DevOps

• Process Mapping

• Analytical Thinking

• Problem Solving

• Stakeholder Communication

• Critical Thinking

• Team Collaboration

Zdalna praca

• Tak

Your background

• Translate business requirements into bulletproof technical specs – data models, process flows, and configurations that scale globally in our Salesforce CRM.

• Create delivery-ready user stories, backlog items, and acceptance criteria that Dev teams can build from without rework.

• Guide business users on FSL capabilities and best practices (work orders, service appointments, scheduling/dispatch) and help shape the right solution.

• Facilitate alignment between stakeholders and application to ensure shared understanding and solution clarity

• Support testing, training, and implementation activities to ensure successful delivery of IS solutions

• 6+ years as Business or Functional Analyst in Salesforce CRM with hands-on in Service Cloud and Field Service Lightning.

• Proven track record designing and implementing FSL solutions at global scale – work orders, scheduling, dispatch.

• Relevant certifications like Service Cloud Consultant and/or Field Service Consultant

Zakres obowiązków

• Translate business requirements into technical specifications, including data models and process flows.

• Create user stories and backlog items for development teams to build from.

• Guide business users on FSL capabilities and best practices.

• Facilitate alignment between stakeholders to ensure clarity in solutions.

• Support testing, training, and implementation activities for IS solutions.

What’s in it for you?

• Strong analytical thinking and problem-solving skills

• Proven ability to translate business needs into and influence stakeholders

• Familiarity with Agile methodologies and backlog management using Azure DevOps

• Proficiency in process mapping tools such as Visio