Debt Recovery Officer with Romanian | Mid

About us

• We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

• We’re an international tech company operating in 13 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

• At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.

Required skills

• Experience: nice to have the experience with customer service via phone calls.

• Language: fluent Romanian, English (min. B1), Polish.

• Tool Pro: CRM systems, Microsoft Excel

• Soft skills: highly developed interpersonal and communication skills, assertiveness in decision-making, excellent diction, stress resistance, and an analytical approach to finding creative solutions.

The role & the team

• Your main goal will be to secure the financial liquidity of our clients in the TSL sector through effective amicable negotiations. By creatively solving financial disputes, you will directly help transport companies grow and maintain stability. If you thrive in a dynamic environment and want to develop your negotiation skills alongside experts, this is the place for you!

Poziom doświadczenia

• Mid

Who are we looking for

• We are looking for an assertive and communicative person to join our Debt Recovery Team.

What will you do

• contacting clients, providing telephone service for amicable debt collection, and creatively negotiating repayment plans tailored to the client’s capabilities.

• verifying contracts and handling cases reported by clients to ensure smooth operations.

• diagnosing the financial situation of the callers and identifying the root causes of their payment arrears.

• managing our database by systematically verifying and updating contact details.

• reporting your actions and carefully documenting the progress of all conversations in CRM systems.

• cooperating with other departments, analyzing results during briefings, and improving your sales and negotiation skills through regular training and coaching.

What your future teammates love the most

• Private LuxMed healthcare, free preventive check-ups, spine-relieving massages.

• Budget for remote workstation equipment and gift vouchers.

• On-site buffet breakfasts prepared fresh daily.

• Team-building and family trips to a private lakeside resort.

• Subsidy for a Multisport card.