Delivery Support Expert

What we offer

• Annual bonus based on your performance and company results.

• Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).

• A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space.

• Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).

• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).

• English classes that we pay for related to the specific nature of your job.

• A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.

• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.

• And that's just the beginning! You can read more about the benefits here.

• #goodtobehere means that:

• You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.

• You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.

• You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.

• You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.

• You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.

• Send us your CV and… see you at Allegro!

This is the right job for you if:

• You have experience in logistics, courier delivery services, or operations management (Depots, Sortation Centers, Middle Mile).

• You have a proven track record of managing operational projects and implementing continuous improvement solutions (Continuous Improvement / Lean Management).

• You feel very comfortable working with operational and financial data—can analyze KPIs, estimate ROI, calculate costs (CAPEX/OPEX), and support budget creation.

• You have practical experience with ticketing and payment management systems (familiarity with Jira and Vision systems is a plus).

• You are skilled at gathering and preparing materials to create guidelines, instructions, and business cases.

• You have highly developed organizational skills, pay attention to detail, and ensure timely processing of financial and administrative tasks.

• You can demonstrate strong analytical skills, problem-solving capabilities, and a proactive attitude.

• You have highly developed communication skills and can collaborate effectively with diverse teams in a dynamic environment.

• You are proficient in MS Excel and familiar with SQL (nice to have).

• You have English proficiency at a minimum B2 level, enabling smooth business collaboration and documentation creation.

Your main responsibilities:

• Managing activities related to the operation of Depots, Sortation Centers, and the Middle Mile.

• Gathering and preparing materials necessary for creating guidelines, instructions, and business analyses.

• Collecting, analyzing, and monitoring operational data in the courier services area to support performance management.

• Supporting decision-making processes by calculating Return on Investment (ROI) and analyzing costs related to capital expenditures (CAPEX) and operating expenses (OPEX).

• Monitoring KPIs related to delivery processes to ensure operational goals are met.

• Managing the payment process in Vision and Jira systems for 50 warehouses, ensuring accuracy and timeliness.

• Leading operational projects that drive continuous improvement and support the growth of the operations area.

• Assisting in the preparation and implementation of operational budgets to align financial planning with operational needs.