Customer Service and Repair Technician

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Anforderungen

• Experience in customer service, technical service, repair operations, or a hybrid role combining both.

• Strong mechanical aptitude and enjoyment of hands on equipment work.

• Proficiency in SAP for orders, RGAs, inventory, repairs, and invoicing.

• Excellent written and verbal customer communication skills.

• Ability to manage multiple tasks, timelines, and priorities independently.

• Detail oriented, organized, and accurate with documentation.

• Strong problem-solving skills and a solution focused mentality.

• Experience with industrial equipment, valves, or lab devices is a plus.

• Customer forward mindset with strong follow through.

• Highly organized with the ability to manage an entire workflow autonomously.

• Strong sense of ownership and accountability.

• Technically curious with a passion for understanding and improving equipment.

• Calm under pressure with strong time management skills.

• Proactive thinker who identifies solutions before problems escalate.

Zakres obowiązków

• Customer Management & CommunicationServe as the primary point of contact for customers regarding OPRV and lab unit repairs.Provide timely and accurate quotes for repair work based parts needs and inspection findings.Communicate status updates, repair timelines, and additional findings proactively.Ensure customer expectations are met through clear, professional, and timely communication.

• Serve as the primary point of contact for customers regarding OPRV and lab unit repairs.

• Provide timely and accurate quotes for repair work based parts needs and inspection findings.

• Communicate status updates, repair timelines, and additional findings proactively.

• Ensure customer expectations are met through clear, professional, and timely communication.

• End to End Repair Process Management (OPRV & Lab Units)Process customer purchase orders and enter all required information accurately in SAP.Create and manage RGAs and hazard reviews to support receiving incoming valves and lab units into the warehouse.Order required repair parts and track their arrival to ensure timely job progression.Receive, inspect, evaluate, and repair OPRVs and lab units according to established standards.Document repair steps, findings, part usage, and service details.Prepare and package repaired items for return shipment, ensuring proper documentation and providing customers with tracking information.Invoice completed repair jobs promptly and accurately.

• Process customer purchase orders and enter all required information accurately in SAP.

• Create and manage RGAs and hazard reviews to support receiving incoming valves and lab units into the warehouse.

• Order required repair parts and track their arrival to ensure timely job progression.

• Receive, inspect, evaluate, and repair OPRVs and lab units according to established standards.

• Document repair steps, findings, part usage, and service details.

• Prepare and package repaired items for return shipment, ensuring proper documentation and providing customers with tracking information.

• Invoice completed repair jobs promptly and accurately.

• Inventory & Parts CoordinationMaintain accurate inventory levels for OPRV and lab unit repair parts.Perform regular stock checks and coordinate replenishment to prevent shortages.Order parts for rental fleet repairs and track consumption accurately.Rental Fleet RepairsInspect, troubleshoot, clean, and repair OPRVs and lab units in the rental fleet as needed.Ensure rental equipment is maintained to the highest operational standard.Document repair and maintenance activities for internal tracking.Field Service Team SupportAssist the service team by preparing and shipping tools, repair kits, and equipment needed for field service jobs.Ensure tools are clean, complete, and shipped on time according to technician schedules.Track tool shipments and maintain organized service tool logistics.Spare Parts Team BackupSupport the spare parts team during vacations or absences.Monitor and respond to the spare parts shared inbox, ensuring timely customer communication.Process parts quotes, orders, and inquiries as needed.Assist with order entry, availability checks, and documentation.Administrative Accuracy & ReportingMaintain organized files, repair logs, RGA documentation, and customer communication records.Ensure all SAP transactions are accurate for orders, inventory, repairs, and invoicing.Complete repair reports for every job with precise technical details.Review open jobs regularly to ensure timely completion and customer satisfaction.

• Maintain accurate inventory levels for OPRV and lab unit repair parts.

• Perform regular stock checks and coordinate replenishment to prevent shortages.

• Order parts for rental fleet repairs and track consumption accurately.

• Rental Fleet RepairsInspect, troubleshoot, clean, and repair OPRVs and lab units in the rental fleet as needed.Ensure rental equipment is maintained to the highest operational standard.Document repair and maintenance activities for internal tracking.

• Inspect, troubleshoot, clean, and repair OPRVs and lab units in the rental fleet as needed.

• Ensure rental equipment is maintained to the highest operational standard.

• Document repair and maintenance activities for internal tracking.

• Field Service Team SupportAssist the service team by preparing and shipping tools, repair kits, and equipment needed for field service jobs.Ensure tools are clean, complete, and shipped on time according to technician schedules.Track tool shipments and maintain organized service tool logistics.

• Assist the service team by preparing and shipping tools, repair kits, and equipment needed for field service jobs.

• Ensure tools are clean, complete, and shipped on time according to technician schedules.

• Track tool shipments and maintain organized service tool logistics.

• Spare Parts Team BackupSupport the spare parts team during vacations or absences.Monitor and respond to the spare parts shared inbox, ensuring timely customer communication.Process parts quotes, orders, and inquiries as needed.Assist with order entry, availability checks, and documentation.

• Support the spare parts team during vacations or absences.

• Monitor and respond to the spare parts shared inbox, ensuring timely customer communication.

• Process parts quotes, orders, and inquiries as needed.

• Assist with order entry, availability checks, and documentation.

• Administrative Accuracy & ReportingMaintain organized files, repair logs, RGA documentation, and customer communication records.Ensure all SAP transactions are accurate for orders, inventory, repairs, and invoicing.Complete repair reports for every job with precise technical details.Review open jobs regularly to ensure timely completion and customer satisfaction.

• Maintain organized files, repair logs, RGA documentation, and customer communication records.

• Ensure all SAP transactions are accurate for orders, inventory, repairs, and invoicing.

• Complete repair reports for every job with precise technical details.

• Review open jobs regularly to ensure timely completion and customer satisfaction.