IT Service Desk Analyst

Description

office-based work- Białystok CoE- UoP IT Service Desk Analyst Key Requirements: 1–2 years of experience in IT Service Desk, Helpdesk, or 1st Line Support Experience working in a fast-paced, SLA-driven environment Hands-on knowledge of ITSM tools (e.g., ServiceNow, Topdesk, Halo) Practical experience with: Active Directory (user and access management) Microsoft 365 (Outlook, Teams, OneDrive) Windows 10/11 support Remote support tools Strong troubleshooting, communication, and customer service skills Fluent English Willingness to participate in on-call support rotations Nice to Have: ITIL Foundation certification Intune or MDM experience Basic support knowledge of ERP or business applications Additional European language skills (e.g., German, French, Hungarian) Main Responsibilities: Provide first-line support for hardware, software, user accounts, Microsoft 365, VPN, and printing issues Diagnose and resolve technical problems or escalate when needed Manage and update tickets accurately in the ITSM system Support users with access and basic usage of business applications Contribute to knowledge base documentation and continuous service improvement If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Responsibilities

• The IT Service Desk Analyst serves as the first point of contact for employees requiring IT support across multiple locations. This role is responsible for delivering high-quality first-line technical support, handling incidents and service requests, and ensuring timely resolution or escalation in line with service standards.

Informacje dodatkowe

• Nr ref.: 1200679

• Lokalizacja: Bialystok

• Rodzaj pracy: Stała