KYC Analyst

Description

Compensation details will be shared by the recruiter during the first interview.

Desirable

• Experience training, coaching, or mentoring junior team members.

• Exposure to process improvement, quality assurance, or audit work.

• Experience partnering with internal or external audit teams.

• Experience using AI tools to support day-to-day work.

Role Requirements

• 1–2 years' experience performing KYC/AML activities, ideally within retail financial services.

• Solid understanding of end-to-end KYC and retail client onboarding processes.

• Strong risk awareness (operational, compliance, and reputational).

• Strong problem-solving and analytical skills.

• Familiarity with AML/KYC regulations and industry guidelines.

• Good working knowledge of MS Excel; comfortable working with data and operational reporting.

• Excellent written and spoken English communication skills.

• Experience working with an internationally regulated retail client base.

• Confident handling client queries and resolving complaints through at least one channel (email, phone, or other communication channels), with good judgement on escalation.

The Perks

• Home office equipment reimbursement

• Performance relate bonus

• Private medical cover for you and your family/partner (Medicover)

• Multikafeteria system (you can choose a multisport card, vouchers, etc.)

• Life insurance (Generali)

• LinkedIn Learning platform free access

• Share Plans for Employees

• Well-being events as well as Employee Assistance Programme

• Summer picnic, New Year party and other social events

• Three additional days off a year - one to celebrate your Birthday and two for voluntary work

• App-based parking spots booking system

• Stretching sessions

How we work

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

Key Responsibilities

• Work on account opening cases as a KYC Analyst, owning end-to-end review and onboarding for retail clients, including more complex, higher-risk, or exception cases.

• Act as an experienced point of contact for client queries and complaints related to onboarding and KYC, resolving complex cases and de-escalating where needed.

• Identify exceptions and process gaps across retail onboarding and provide recommendations to reduce risk.

• Provide training and act as a buddy/mentor to KYC Associates during their onboarding and early development.

• Stay current on regulatory and AML developments, taking ownership of relevant procedural updates.

• Proactively identify and escalate system or process issues, keeping the team lead informed.

• Support continuous improvement of onboarding processes and controls.