People Solutions Specialist

Description

Location: Łódź - 2 days in office / 3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. The opportunity As a People Solutions Specialist, you will play a key role in resolving complex HR matters, driving operational excellence and improving the consistency and scalability of HR service delivery in a global shared services environment.

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Ideally, you'll also have

• Experience supporting process improvement, automation or operational transformation initiatives.

• Experience documenting and standardizing HR processes, knowledge management content and service procedures.

• German language skills to support German-speaking employees, managers and stakeholders.

Skills and attributes for success

• To thrive in this role, you should be a proactive problem solver with strong analytical skills and a passion for delivering high-quality HR services. You are comfortable navigating ambiguity, influencing stakeholders and finding practical solutions to complex employee and operational challenges.

Your key responsibilities

• Owning and resolving complex HR operations and employee lifecycle cases, ensuring timely and compliant resolution.

• Acting as a process and system expert for HR platforms such as Workday, ServiceNow, SAP, SuccessFactors and related tools.

• Supporting employees, managers and stakeholders by providing guidance on HR processes, policies and systems.

• Creating and maintaining process documentation, knowledge articles and reusable guidance materials to support standardization and operational excellence.

• Identifying recurring issues and driving improvements to processes, automation opportunities and employee service experiences.

• Collaborating across teams to ensure consistency, quality and scalability of HR service delivery.

• Coaching and guiding less experienced team members in handling recurring, complex or escalated cases.

• Depending on experience level, the role may also involve greater ownership of stakeholder management, process governance and service improvement initiatives.

To qualify for the role, you must have

• Approximately 5-7 years of experience in HR Operations, HR Shared Services, Employee Services or a related HR function.

• Strong experience managing complex employee lifecycle cases and HR operational processes.

• Hands-on experience with HR systems such as Workday, ServiceNow, SAP, SuccessFactors or similar platforms.

• Proven ability to work with multiple stakeholders, resolve issues independently and drive service excellence.