Ad OPS Team Lead with English | Senior Analyst

Job Description

• Manage a team of analysts, managing the performance and making sure that SLAs/KPIs are met on a daily basis

• Provide coaching and act as the team’s career counselor

• Enforce core values within the team and project

• Ensure team engagement

• Align with leadership on team goals and expectations

• Communicate and set clear expectations around goals, objectives, and targets for the team

• Manage the workload of the team, make work assignments

• Be in charge of conducting 1:1 meetings with the team members, daily huddles, weekly wrap up and monthly meetings with the team

• Oversee workflow execution and ensure adherence to established processes and procedures

• Act as the primary point of contact for operators regarding workflow-related questions, issues, and escalations

• Monitor risks within operations and communicate to leadership/Client in a timely manner

• Act as a Subject Matter Expert in all matters processed by the team and actively shadow agents to ensure a proper understanding of the work and potential challenges/improvements needed

• Manage ad-hoc operational projects and process improvement initiatives as per client/leadership requirements

• Identify improvement opportunities and communicate to delivery lead and client teams

• Interface effectively with other teams, delivery lead and client teams

• Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members

• Develop and administer team schedules and performance requirements. Keep track of holidays and sick leaves

• Collaborate with Accenture recruitment team in the selection of candidates for the project: participating actively in the skills interviews and sharing feedback

• Support with the onboarding of new joiners

• Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

• At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

• Visit us at www.accenture.com.

• We are looking for an experienced Team Lead – Ad Operations to oversee a team of analysts responsible for delivering high-quality advertising operations services and ensuring the successful execution of client workflows. This position is ideal for a candidate with a strong background in digital advertising operations, operational oversight, and people management, who can lead daily production, drive team performance, and serve as the primary point of contact for internal stakeholders and client teams.

• Key Responsibilities:

Poziom doswiadczenia

• Senior Analyst

• 2-5 years