Real Time Analyst

What we offer

• A vibrant, collaborative workplace in a fast-growing centre of excellence.

• Competitive salary and benefits package.

• Staff travel benefits across the entire Ryanair network.

• Huge potential for career progression within Europe’s biggest airline.

• Training in modern tools and AI-enhanced support systems.

Requirements

• Proven experience in workforce management within a busy contact centre or customer service environment.

• Strong proficiency with workforce management tools and software (e.g., scheduling, forecasting, capacity planning).

• Advanced Microsoft Office skills, particularly in Excel for data analysis and reporting tools such as Power BI, Tableau.

• Exceptional analytical skills with the ability to interpret complex datasets and large volumes of data.

• Ability to organise and prioritise projects in a fast-paced and deadline-oriented business environment.

• Strong analytical skills and ability to interpret data to drive decision-making.

• Excellent organisational and time management abilities.

• Self-starter and resilient individual who excels in a fast-paced environment.

• High computer literacy.

• Able to provide police clearance and verifiable references.

• Flexibility to adjust working hours through the week as per operational requirements.

• You must have the right to live and work in Poland.