Regional service manager - CA, WA, OR, ID, NV, AZ, WY, UT, CO, NM, AL

Description

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Trade School or High School Diploma

• Business Administration or Engineering, preferred

• At least 5 years leadership experience in one or more service related positions

• Work experience within management of a service organization

• Deep practical know-how and experience with the maintenance of pertinent product group

• English

• Good leadership and organization skills

• Ability to network and build relationships

• Deep understanding of business

• Strong communicator, good net-worker

• Strongly innovative thinking and change competences

• Very good analytical capabilities, problem-solving skills

• Takes ownership of the work, successes and mistakes

Your responsibilities and tasks

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses.

• Steer and coordinate the West Coast Service activities

• Coordinate the West Coast service locations

• Drive growth of the service business

• Set, align and govern Service targets, processes, standards, methods and tools

• Support the development and implementation of the Service Strategy.

• Actively monitor market and competition trends, Drive best practice sharing and Services excellence e.g., cross-selling, incl. implementing state-of-the-art service processes and methods

• Manage the synergetic collaboration with relevant interfaces

• Act as liaison between customers, production and distribution departments related to specific customer orders

• Provide technical and non-technical customer support

• Foster exchange of best practices

• All other duties as assigned or directed by management

• Lead the local service organization to provide world-class support and guidance

• Considerable impact on customer satisfaction by the service business

• to fulfil customer expectations and develop best-in-class service product portfolio enhance their competitiveness

• Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization

• Internal customers: R&C; Service functions in BU and Divisions

• External customers:

• Take decisions and set and align customer expectations

• Supports decisions on country level