Technical Support Engineer

Description

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• A mechanical and/or electrical engineering background with relevant technical qualifications.

• Strong electrical, mechanical and pneumatic knowledge.

• Excellent troubleshooting and fault-finding skills.

• Strong IT skills, including Microsoft Office and the ability to work with specialist software systems.

• The ability to read engineering drawings and electrical schematics and interpret diagnostic data.

• Good organisational and reporting skills, with the ability to work methodically and meet deadlines.

• Strong written and verbal communication skills and the ability to build effective relationships with Dealers, customers and colleagues.

• A proactive approach and the ability to work independently as well as part of a team.

• A good understanding of workplace Health & Safety requirements.

• Flexibility to travel throughout the UK and stay away from home when required.

• Experience within agricultural or dairy engineering and an understanding of dairy farming would be advantageous but is not essential.

Your responsibilities and tasks

• Provide technical support to our Dealer Network and customers using GEA AMS robotic milking systems and associated equipment.

• Assist in the development, coordination, and delivery of technical training programmes for both the Dealer Network and internal teams

• Diagnose and resolve technical issues, escalating to GEA HQ Support where necessary along with accurate and detailed descriptions of the issue

• Communicate technical issues and solutions across the UK Technical Team and produce relevant technical bulletins and guidance for GEA and the Dealer Network

• Support new AMS projects from pre-installation through to commissioning, ensuring equipment is installed to GEA standards.

• Provide ongoing technical support to Dealers and customers following installation.

• Translate customer requirements into technical solutions and liaise with relevant teams on installation plans.

• Deliver training to AMS customers, enabling them to fully understand the system and maximise its functionality, value, and benefits.

• Maintain accurate project documentation and reporting in line with company requirements.

• Assess risks and ensure compliance with GEA quality, health, safety and environmental (QHSE) standards.