Technical Support Associate with English

Description

WHO WE ARE:Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.We are seeking a highly skilled and technically proficient candidate with a keen interest in emerging technologies to join our team as a Technical Support Associate. THE WORK: Conduct thorough root cause analysis on customer issues within the IoT domain, utilizing various tools and programs to achieve resolution.Address and resolve customer complaints promptly and efficiently, ensuring the highest quality of service within agreed timelines.Facilitate and manage communication with various interface partners on complex topics until resolution is achieved.Update and maintain the client knowledge base with ready solutions and process improvements.Assist in identifying similar error patterns and areas for enhancement. Join us in creating exceptional experiences for our customers! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Automotive Customer Experience will be invaluable as we strive to enhance our services. We are excited to see how your contributions will make a difference in our organization! WHAT’S IN IT FOR YOU?Develop Cutting-Edge Technical Expertise – Gain hands-on experience in the IoT domain, working with emerging technologies and problem-solving complex technical challenges.Career Growth & Learning Opportunities – Expand your knowledge through continuous learning, training, and collaboration with industry experts.Impact-Driven Work Environment – Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions. The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model). With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Poziom doswiadczenia

• Associate

• 0-2 years