Junior Collections with German | Osoba doświadczona

Key offer highlights

About Deloitte

• The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

About the team

• The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

What we offer

• Stable job in multinational company based on employment contract;

• Working in flexible hybrid model -3 office days and 2 remote days per week;

• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);

• Structured onboarding process and Buddy program for new joiners;

• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;

• Attractive benefits.

Requirements

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.

• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.

• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.

• Hands-on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.

• Strong analytical mindset with a high level of accuracy and attention to detail.

• Advanced proficiency in English (C1) and German (C1) required to effectively support a global customer base.

Poziom doswiadczenia

• Osoba doświadczona

Zakres obowiązków

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.

• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.

• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.

• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.

• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.

• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.

• Compliance: Ensure all collection activities adhere to company policies and legal regulations

Selection process

• Please ensure that your resume is submitted in English as part of your application.