Partner Quality Monitoring Specialist

Short description

• We are looking for a Partner Quality Monitoring Specialist to join our team for a maternity cover.

• In this role, you will be responsible for monitoring Partner Sales Quality and identifying policy violations. If you are passionate about Sales Quality and transaction security, and the Allegro Terms & Conditions hold no secrets from you – you are exactly who we are looking for!

What we offer

• Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms).

• A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers).

• English classes paid for by us.

• A training budget, inter-team collaboration opportunities (cross-functional training), and an internal educational platform with training on various topics.

• A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

• Company special events - Spin Kilometers, Family Day, Fat Thursday and many other occasions that we celebrate.

• And that's just the beginning! You can read more about the benefits here.

• #goodtobehere means that:

• You will join a team you can rely on - we work with great specialists who sharing knowledge and experience have in their DNA.

• You will deliver top-quality projects that have a real impact on millions of customers. Quality is a priority for us (confirmed, for example, by the Service Quality Star Award), and your work will directly shape the experience of the largest e-commerce platform in Poland.

• You will work in an environment where the pace of business development provides plenty of opportunities for quickly acquiring new, unique competencies and solving challenges you won't find anywhere else.

• You will have daily contact with experts from various business and technology areas to deliver the best solutions that exceed the expectations of millions of customers.

• Send us your CV and… see you at Allegro!

This is the right job for you if:

• Handle text and data analysis with ease and can make quick decisions.

• Understand the importance of sales quality and transaction security while maintaining a sharp eye for detail.

• Are comfortable working with large volumes of data.

• Can efficiently source, verify, and analyze information using open-source intelligence (OSINT).

• Are proficient in using AI-powered tools.

• Have operational experience gained in security or back-office departments.

• Are accurate, responsible, committed, and meticulous.

• Can stay focused while working under time pressure.

• Are proficient in English, both written and spoken (minimum B1 level).

• Are available for shift work (including afternoons and weekends).

• Knowledge of data analysis (e.g., SQL) would be an asset.

Zakres obowiązków

• Taking ownership of improving sales and service quality among Sellers to increase Customer satisfaction with transactions made on Allegro.

• Handling cases related to violations of Allegro’s Terms & Conditions and applicable laws.

• Ensuring compliance with communication standards between Customers and Partners.

• Collaborating closely with teams responsible for transaction security and Customer Service.

• Having a real impact on the functionality and overall security of the Allegro platform.