Learning Deployment Specialist - Supervising Associate

Description

Learning Deployment Specialist – Supervising Associate Location: Wrocław - 2 days office/3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. The opportunity This role offers you the chance to become a key part of our dynamic, virtual Global Learning Deployment team, working from 20+ locations worldwide. You’ll bring new ideas and a fresh perspective to our work across EY. We offer flexible working, a multicultural and multinational environment, opportunities for travel, and best-in-class teaming and collaboration. As a Senior Associate, you will play a crucial role in bringing learning content to life for EY professionals, helping them continuously learn and develop, and contributing to EY’s purpose of building a better working world. Period: 6 months FTE: Full time

Requirements

• Technical skills:

• Strong project management skills.

• Strong knowledge and application of MS Excel.

• Strong organization, time management and prioritization skills.

• Knowledge of learning deployment and administration processes an advantage.

• Knowledge and hands on experience of ServiceNow and SuccessFactors an advantage.

• Business skills:

• Strong communication and collaboration skills across different geographical locations

• and cultures.

• Ability to work effectively in a virtual environment.

• Ability to work effectively in a dynamic, fast-paced environments, with focus on delivery and high quality results.

• Ability to work on multiple projects in parallel in an organized and coordinated way.

• Quality and risk management:

• High performer with top working standards and ability to deliver high quality and consistency of work.

• Provide exceptional client service to stakeholders, learners, facilitators and Regions.

• Ability to identify potential risks and problems and suggest effective solutions.

• Leadership skills and behaviours:

• Positive and can do approach, high energy and enthusiasm.

• Growth mindset, flexibility, adaptability to change.

• Embracing teaming, collaboration, sharing.

• Creativity and out of the box thinking.

• Taking personal responsibility for a continuous learning and development, adopting new tools and technology.

Zakres obowiązków

• End-to-end deployment of Global Executive learning courses and programs, through multiple delivery channels (webcasts, virtual classroom, physical classroom) and platforms (MS Teams, Zoom, etc.).

• Take care of participant management, pre-work/post-work, communication.

• Source facilitators (internal and external) and ensure they are adequately prepared for course delivery.

• Project manage larger scale and more complex learning events (virtual/physical).

• Source venues and vendors following Procurement processes and guidelines.

• Support Global deployment projects and activities.

• Support Learning Deployment Manager and Learning Deployment Lead in their priorities and execution.

• Manage stakeholder relationships by collaborating with regional program managers and learning stakeholders, providing updates through emails and monthly calls

• Supervise junior Learning Deployment Specialists in the team.

• Run learning consumption reports for multiple courses and curriculum.

• Liaise with supporting teams around learning administration.

• Take responsibility for CE and US CPE credits following relevant processes and procedures.

• Monitor consumption, costs and satisfaction for multiple courses and curriculum, provide recommendations for improvement.

• Contribute to continuous projects of simplification, automation and digitalization of the processes and procedures.

• Contribute to continuous improvement of internal practices to best-in-class deployment standards.