Team Leader
Warszawa, Polska
Key offer highlights
Min. 2 years of experience
Customer service: phone / email / chat
Employment: contract of employment
What we offer
A collaborative, high-performance workplace with modern tools and technology.
Competitive salary and benefits package.
A key leadership role in one of Europe’s most innovative support centres.
Career development in a fast-growing, AI-enhanced operation.
Requirements
2+ years’ experience in a Team Lead or managerial role within a fast-paced, customer-focused operation. Candidates with digital experience is a big plus
Strong communication skills in English. Candidates who speak Polish or an additional European language would be highly desirable
Proven ability to coach, support, and energise high-performing teams.
High level of digital literacy and comfort using modern customer service platforms and analytics tools.
A calm, solutions-focused mindset when managing escalations or peak periods.
Passion for smart service design and tech-enabled support.
Flexibility to work shifts, including evenings and weekends.
Eligibility to work in Poland, including police clearance and references.