Application Support Specialist (1st line)

Description

We are looking for an Application Support Specialist to provide first-line support for users of Microsoft Dynamics 365 F&O and CE across Europe. You will resolve day-to-day issues, manage user access, maintain system documentation, and support business users during system rollouts and ongoing operations. Key responsibilities Provide first-line support for Dynamics 365 F&O and CE users. Manage user accounts, security roles, and system access. Resolve standard incidents and escalate complex issues to second-line support. Monitor integrations, batch jobs, and system alerts. Maintain the knowledge base and create user documentation. Support user onboarding, training, testing, and system rollouts. Track ticket trends and prepare operational reports. Requirements 3+ years of experience in Application Support, Service Desk, or Key User roles. Experience working with ERP or CRM systems, preferably Dynamics 365. Familiarity with ticketing systems and basic ITIL practices. Strong organizational and problem-solving skills. Good communication skills and English proficiency. Nice to have Experience with Dynamics 365 F&O/CE. Knowledge of Entra ID, Power Platform, or Power BI. Experience with user administration and business application suppor If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Responsibilities

• We are looking for an Application Support Specialist to provide first-line support for users of Microsoft Dynamics 365 F&amp

• O and CE across Europe. You will resolve day-to-day issues, manage user access, maintain system documentation, and support business users during system rollouts and ongoing operations.

Informacje dodatkowe

• Nr ref.: 1202018

• Lokalizacja: Kraków

• Rodzaj pracy: Stała