Global Process Owner (GPO) - Account Support

Description

Global Process Owner (GPO) – Account Support Location: Wrocław - 2 days in office / 3 days remote Let us introduce you to the opportunity at EY GDS Poland – part of a globally integrated, high‑performing service delivery network. The opportunity As the Global Process Owner (GPO) – Account Support, you will play a critical leadership role in shaping and governing end‑to‑end Account and Engagement Support processes across EY GDS. Acting as the global custodian for these processes within the Quote-to-Cash (Q2C) lifecycle, you will ensure they are standardized, scalable, and aligned with EY’s global Finance strategy. Working closely with Global Finance, Regions, MST/ET, Mercury Governance Boards, and strategic vendor partners, you will drive continuous improvement through process optimization, automation, and the adoption of AI and digital solutions. This is a high-impact, globally visible role with strong exposure to senior stakeholders, focused on enhancing efficiency, quality, and control while enabling EY’s client-serving teams.

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Ideally, you’ll also have

• Experience in professional services or client-serving environments

• Exposure to automation tools, AI solutions, analytics platforms, or low-code technologies

• Certifications or experience in Lean Six Sigma, Agile, or Change Management

• Familiarity with Quote-to-Cash processes and financial systems in a global organization

Skills and attributes for success

• Strong leadership and ability to influence senior stakeholders in a complex global environment

• Strategic mindset combined with hands-on process improvement experience

• Ability to drive change, innovation, and continuous improvement

• Strong problem-solving and analytical thinking skills

• Excellent communication and stakeholder management capabilities

• Ability to navigate ambiguity and drive clarity in global transformation initiatives

• Collaborative approach and ability to work across functions, regions, and teams

Your key responsibilities

• Act as the global owner of Account and Engagement Support processes delivered through EY GDS across the Q2C lifecycle

• Drive process standardization, governance, and continuous improvement aligned with EY’s operating model

• Design and optimize workflows leveraging automation, AI, and digital solutions

• Act as the quality gatekeeper, ensuring adherence to global standards and effective change governance

• Serve as the escalation point for critical process issues, control failures, and service risks

• Oversee outsourced service delivery, ensuring quality, efficiency, and cost optimization

• Manage vendor relationships, including SLAs, KPIs, and governance forums

• Lead initiatives to improve productivity, reduce costs, and simplify processes through innovation

• Strengthen control frameworks and ensure compliance with internal policies, SOX, IFRS, and US GAAP

• Support audits through effective documentation, issue resolution, and continuous control improvement

• Build strong relationships with global stakeholders and drive adoption of process and technology changes

• Partner closely with the GDS ES Account Support Leader to deliver high-quality service and drive strategic initiatives

To qualify for the role, you must have

• Significant experience in global process ownership, governance, or enterprise service delivery

• Proven track record in process transformation, automation, and continuous improvement initiatives

• Experience managing outsourced or vendor-delivered services

• Strong understanding of risk management, internal controls, and compliance frameworks

• Experience working in complex, matrixed, global organizations

• Strong communication and presentation skills