Business Support Supervisor with German

Description

Location: Katowice - 2 days office/3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. At EY, we are committed to building a better working world by accelerating inclusive growth, driving innovation, and enabling people to contribute to and benefit from economic progress.Due to the continued growth of our business, we are looking for a Business Support Supervisor with German, who will play a critical role in shaping and delivering high-quality business support services for our internal stakeholders. In this role, you will not only lead a team of Executive Assistants, but also take ownership of a defined business portfolio, acting as a key operational partner for stakeholders. In addition, you will oversee specialized functional teams (e.g., Travel Team), ensuring excellence, standardization, and continuous improvement in service delivery. What we look for We are looking for a hands-on leader and operational owner who: Takes full accountability for service quality and team performance Drives continuous improvement and innovation Balances people leadership with business ownership Acts as a trusted partner to stakeholders

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Ideally, you’ll also have

• Experience working across global teams and cultures

• Exposure to specialized service areas (e.g., Travel, Admin Support, Operations)

• Experience interacting with senior leadership stakeholders

Skills and attributes for success

• Strong experience in operational support services within a global environment

• Proven ability to lead teams and manage stakeholder relationships

• Ability to balance operational execution with strategic thinking

• Strong problem-solving and analytical skills

• High adaptability in a dynamic, matrix organization

Your key responsibilities

• Portfolio ownership:

• Act as the primary point of accountability for assigned service portfolio(s)

• Build and maintain strong relationships with stakeholders and internal clients

• Identify opportunities to expand and enhance service offerings

• Team leadership & people management:

• Lead and develop a team of Executive Assistants and/or specialized teams (e.g., Travel Services)

• Act as Counsellor and ensure effective performance management and development planning

• Foster a high-performance, collaborative, and inclusive team environment

• Operational excellence:

• Oversee service delivery to ensure efficiency, quality, and alignment with EY standards (ECS)

• Monitor workflow, capacity, and resource allocation across teams

• Anticipate future demand and proactively plan resource needs

• Specialized team management (e.g., Travel Team):

• Ensure end-to-end ownership of specific service areas (e.g., travel coordination processes)

• Drive standardization, process optimization, and knowledge sharing

• Act as a subject matter contact for assigned functional area

• Continuous improvement & transformation:

• Identify process inefficiencies and propose improvements

• Contribute to automation and digitalization initiatives

• Support global alignment of tools, systems, and procedures

To qualify for the role you must have

• Fluent English (C1) and German (C1) – both written and spoken

• Minimum 3 years of experience in people management (Supervisor / Team Leader / Coordinator)

• Strong stakeholder management and influencing skills

• Experience in managing service delivery and resolving operational challenges

• Ability to manage multiple priorities and drive accountability

• Proficiency in MS Office (Excel, PowerPoint, Word)