Chat Escalations Agent
Warszawa, Polska
Key offer highlights
On-site work - no remote option
Tools: CRM
Customer interaction
Shift work
What we offer
A vibrant, collaborative workplace in a fast-growing centre of excellence.
Competitive salary and benefits package.
Staff travel benefits across the entire Ryanair network.
Huge potential for career progression within Europe’s biggest airline.
Training in modern tools and AI-enhanced support systems.
Competencies
Customer ServiceGlobal PerspectivePersonal Organisation
Requirements
1–2 years in a customer support role, preferably in a fast-paced or digital environment.
Excellent written communication in English (additional languages are a big plus).
A calm, customer-first approach to problem-solving, even under pressure.
High computer literacy, fast typing skills, and comfort navigating multiple systems.
Adaptability to work in a dynamic, tech-driven support team.
Motivation to hit performance goals while delivering standout customer experiences.
Flexibility to work shifts, including weekends and evenings.
Eligibility to work in Poland, including police clearance and references.