Client Support Specialist with German or French
Kraków, Polska
Key offer highlights
Employment: contract
Hybrid model - partly remote
Full-time
Description
Location: KrakówContract Type: Full-time (temporary contract – till December 2027) Providing support to customers with account-related issues (user IDs, access rights, manual setups) Troubleshooting technical problems in collaboration with customer care, technology, and sales teams Applying manual fixes after data transfers when needed Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved Explaining technical information in simple, customer-friendly language Preparing concise reports or updates for internal teams and clients Required skills: Fluency in English and German or French (min. B2) Previous experience in customer service, preferably in a technical environment Willingness to understand how JSON files, SQL queries and databases work Strong problem-solving and communication skills Ability to work effectively in cross-functional teams What We Offer: Employment contract Hybrid work model (1–2 days per week from the office) Rich benefits package (private medical care, life insurance, sports cards, meal vouchers) Occasional gift cards Interested? Apply!
Płaca
min. 9000 zł gross
Responsibilities
For our client – the world’s leading express transportation company, we are looking for a Client Support Specialist with French or German to join the team in Kraków.
Informacje dodatkowe
Nr ref.: 1193408
Lokalizacja: Kraków
Rodzaj pracy: Czasowa