CS Legal Admin Specialist (German Speaking)

Description

Supporting the Paralegal team in closing legal casesGathering evidence and preparing legal filesHelping with the management of the case load to assist our internal and external legal teams in the preparation of casesResponding to written legal correspondence in line with the Customer Service Department’s service levels and proceduresUnderstand and interpret legal claims and court correspondenceWorking to tight deadlines in a dynamic environmentLiaising with Lawyers, Courts and Legal Bodies on a regular basisReporting and communicating to management any problems which arise as well as solutions to overcome themProviding regular support to our Customer Service Legal team on EU261 legislation, case law and any other consumer law matters, keep records, databases and systems up-to-date, and ensure the timely payment of legal claimsOccasional ad hoc duties will be required to support the team

Requirements

• Previous experience in a similar Legal or Customer Service role would be an advantage

• German B1 (written) and good command of English. Other European languages would be highly regarded

• Good knowledge of Microsoft Office suite

• Excellent organizational, written and verbal communication skills

• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure

• Energetic and enthusiastic individual looking to thrive and progress in an expanding company

• Ability to work independently and as part of a team

• Detail orientated; ability to complete large volume of work quickly