Customer Care Leader - AT, CH, PL, CZ, SK (f / m/d) | Grade 12

Opis

W firmie ABB pomagamy przedsiębiorstwom działać sprawniej i czyściej – i każdy człowiek w naszej firmie się do tego przyczynia. Będziesz mieć możliwość przewodzenia, otrzymasz wsparcie w rozwoju i poczujesz dumę z wpływu, jaki wspólnie wywieramy. Dołącz do nas i pomóż zarządzać tym, co napędza świat.Stanowisko to podlega:Commercial Operations Manager Central Europe__As Customer Care Leader, you will oversee end‑to‑end customer support to ensure a seamless customer experience and strong operational performance. You will drive service improvements, standardize processes, and enhance cross‑functional collaboration. Your team will manage order processing, customer support, inventory planning, and logistics to ensure reliable service, on‑time delivery, and high customer satisfaction.Your role & responsibilities• Drive Customer Care Excellence: Lead customer support processes across local Sales units, ensuring efficient inquiry-to-delivery workflows and high customer satisfaction.• Lead Order Management & Service Performance: Oversee order processing, delivery coordination, and key service metrics including on-time delivery, DIH, and NPS.• Enable Cross-Functional Collaboration: Partner with Sales, Marketing, Product Marketing, and Logistics to resolve customer issues and improve after-sales support.• Manage Inventory & Logistics Operations: Coordinate purchasing, warehouse activities, and import/export processes to maintain optimal inventory and delivery performance.Qualifications for the role• Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field.• 8+ years of experience in customer care, sales support, order management, supply chain, or customer operations leadership roles.• Strong expertise in customer service operations, order fulfillment processes, logistics coordination, and inventory planning.• Proven experience leading teams and collaborating cross-functionally with Sales, Marketing, and Operations to improve service performance and customer satisfaction.• Solid understanding of warehouse management, import/export processes, and supply chain operations in an international business environment.• Excellent stakeholder management, leadership, communication, and problem-solving skills, with fluency in German and English.• Open to travelThe minimum compensation in Austria, in accordance with the electrical and electronics industry collective agreement, is 68.676,58 EUR annual for a full-time position as of May 2026. But we would be pleased to speak in person about your compensation package in relation to your qualifications and experience! More about us: Machine Automation, ABB ABB’s Machine Automation division delivers automation solutions and services for machine and factory applications across industries such as consumer-packaged goods, printing, life sciences, plastics, energy and maritime. With its B&R’s product portfolio, the division delivers integrated control and software, motion control, mechatronics, and machine automation technologies designed to simplify processes and optimize factory operations. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBcareers #LI-Hybrid #RunwithABB #Runwhatrunstheworld Aby zbudować czystszą, mądrzejszą przyszłość, potrzebne są różne umysły: ciekawe, odważne i kreatywne. Dlatego witamy ludzi z każdego środowiska i o różnych doświadczeniach. Chcesz wywrzeć wpływ? Aplikuj już dzisiaj lub odwiedź stronę https://www.abb.com, aby dowiedzieć się więcej o wpływie naszych rozwiązań na całym świecie. Pełny etat

Umowa

• Umowa o pracę

Poziom

• Grade 12

Wymagania

• Customer Care Excellence

• Order Management

• Service Performance

• Cross-Functional Collaboration

• Inventory Planning

• Logistics Coordination

• Stakeholder Management

• Communication Skills

• Problem-Solving

• Customer Support

• Sales Support

• Order Fulfillment Processes

• Warehouse Management

Zdalna praca

• Nie

Wykształcenie

• A bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field is required.

Zakres obowiązków

• The candidate will be responsible for overseeing end-to-end customer support processes.

• The candidate will lead order management and service performance metrics.

• The candidate will enable cross-functional collaboration with Sales, Marketing, and Logistics.

• The candidate will manage inventory and logistics operations.