Customer Experience Associate - Trading and Investment

Description

IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

The Perks

• Performance based incentives

• Flexible working hours and work-from-home opportunities

• Company contributions to insurance and medical plans

• Career-focused technical and leadership training

• Contribution to gym memberships and more

• Option to participate and create ESG initiatives based on IG Brighter Future Fund

• 2 additional days off a year for voluntary work

• 1 additional day off to celebrate your Birthday

• A state-of-the-art office with breakfast bar and more

How we work

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

What you'll need

• A degree-level education (or similar experience)

• Fluency in English (written and spoken)

• A genuine interest in the financial markets

• Excellent interpersonal and communication skills

• Confident to employ basic math skills, particularly mental arithmetic.

• Literacy in MS Office

• A sales background would all be a distinct advantage but not a requirement

What you'll do

• Providing front line support to our clients across phone, email, web chat and social media

• Answering queries from our global client base on all of our products and platforms

• Providing an execution-only phone dealing service (following relevant training and support)

• Resolving trade disputes

• Providing clients with technical support with our front-end platforms and chart packages

• Proactively conversing with our clients about financial markets and our latest innovations

• Conducting audit checks and client administration tasks

• In doing so you’ll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing roles