Customer Operations Training Manager

What we offer

• Competitive salary

• Discounted and unlimited travel to over 250 destinations

• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.

• Option for up to 5 additional unpaid leave days per year

• Unrivalled career progression.

• The opportunity to build a cutting-edge training programme from the ground up.

Requirements

• 1–2 years in a training, L&D, or quality management role within a contact centre or fast-paced customer operations environment.

• Strong planning and organisational abilities.

• Excellent communication and interpersonal skills, with the ability to liaise effectively with trainees, managers, and trainers.

• Ability to manage multiple priorities within a structured training environment.

• Commitment to maintaining high standards of regulatory compliance and learner support.

• Confidence using digital platforms, LMS tools, and basic content design software.

• A proactive, curious mindset – always on the lookout for smarter ways to teach, coach, and improve.

• Experience with AI, automation, or performance analytics in training/QA (even better if you’ve worked with chatbots or QA tech).

• Ability to manage multiple priorities, adapt quickly, and make an impact from Day 1.

• Verifiable references and eligibility to work in Poland. Able to provide verifiable references.

• You must have the right to live and work in Poland.