Customer Service Specialist with German (m / k)

Branża

• Obsługa klienta

Requirements

• Very good command of German - min. B2/C1

• Communicative English - min. B2

• Experience in customer service and/ or order management

• Accuracy, analytical thinking, and strong organizational skills

• Willingness to learn and grow in an international work environment

• Offer:

• Full-time employment based on an employment contract

• Hybrid work model (modern office located in Mokotów, Warsaw)

• Standard office hours (Monday–Friday)

• On-site onboarding and training during the first 3 months

• Benefits: private medical care (Luxmed), Multisport card co-financing, access to a wide range of benefits via MyBenefit platform, attractive bonuses, lunch card

• Opportunity to gain experience in an international, professional, and supportive environment

• This is a permanent position.

• Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!

Responsibilities

• Daily contact with business clients in German (e-mail, chat and phone)

• Managing the end-to-end order processing cycle for business clients

• Handling returns and complaints in line with company procedures

• Resolving order-related issues and ensuring timely deliveries

• Working closely with internal departments

• Preparing reports and analyses related to order management

• Cooperating with the team to optimize order management processes