SAP Service Delivery Manager with German | Managed Services Operations

Key offer highlights

Poziom

• Manager

Kategoria

• Technology

Nice to have

• ITIL Foundation Certification.

Requirements

• At least 5 years of experience in SAP S/4HANA enhancements, service management, or application support roles within large-scale SAP landscapes.

• Excellent communication skills in English and German.

• Proven expertise in ITIL-based service management processes (Incident, Problem, Change, Release, SLA management).

• Strong knowledge of SAP modules and technical components (e.g., SAP Basis, Fiori, ABAP) and a solid understanding of SAP architecture.

• Experience in stakeholder management and resolving complex issues effectively.

• Ability to lead cross-functional teams and coordinate multiple service streams.

• Strong problem-solving and analytical skills with a focus on continuous improvement.

• Leadership and team management capabilities.

• Understanding of ITIL and agile methodologies.

• Familiarity with ITSM tools (advanced user perspective).

• Bachelor’s degree in IT, Computer Science, or a related field.

• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g. task automation, information analysis, content creation).

Line of Service

• Advisory

Experience Level

• Experienced Careers

Management Level

• Manager

Work flexibility

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker,

• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,

• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,

• 3 paid hours for volunteering per month,

• Additional paid Birthday Day off,

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Zakres obowiązków

• Supervise and coordinate IT service management and delivery processes for assigned clients, focusing on SAP technology.

• Lead cross-functional teams of SAP consultants, developers, and business users to align service outcomes with business objectives.

• Ensure high-quality delivery of incident, problem, and change management processes within SAP S/4HANA and related landscapes.

• Manage SAP AMS operations, ensuring compliance with service descriptions and client requirements.

• Identify and implement process improvements to enhance service quality and efficiency.

• Actively manage ITSM processes—resolve incidents, prevent recurrence, and manage problems effectively.

• Participate in or co-lead service transitions for new clients, including knowledge transfer and compliance with best practices such as ITIL.

• Monitor SLAs and KPIs, report performance, and manage team capacity and competence.

• Ensure compliance with corporate policies and standards.

Proces rekrutacji

• CV verification,

• Screening phone call

• Language test

• Interview I

• Interview II

• Offer

Dodatkowe lokalizacje

• Kraków - ul. Pawia 7

• Katowice - al. Walentego Roździeńskiego 1B

• Gdańsk - ul. Grunwaldzka 472

• Wrocław - ul. Powstańców Śląskich 9

• Lublin - ul.Nałęczowska 14

• Poznań - ul. Wierzbięcice 1A

Description

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients. We are looking for: SAP Service Delivery Manager with German Your Future Role: Supervise and coordinate IT service management and delivery processes for assigned clients, focusing on SAP technology. Lead cross-functional teams of SAP consultants, developers, and business users to align service outcomes with business objectives. Ensure high-quality delivery of incident, problem, and change management processes within SAP S/4HANA and related landscapes. Manage SAP AMS operations, ensuring compliance with service descriptions and client requirements. Identify and implement process improvements to enhance service quality and efficiency. Actively manage ITSM processes—resolve incidents, prevent recurrence, and manage problems effectively. Participate in or co-lead service transitions for new clients, including knowledge transfer and compliance with best practices such as ITIL. Monitor SLAs and KPIs, report performance, and manage team capacity and competence. Ensure compliance with corporate policies and standards. Apply if you have: At least 5 years of experience in SAP S/4HANA enhancements, service management, or application support roles within large-scale SAP landscapes. Excellent communication skills in English and German. Proven expertise in ITIL-based service management processes (Incident, Problem, Change, Release, SLA management). Strong knowledge of SAP modules and technical components (e.g., SAP Basis, Fiori, ABAP) and a solid understanding of SAP architecture. Experience in stakeholder management and resolving complex issues effectively. Ability to lead cross-functional teams and coordinate multiple service streams. Strong problem-solving and analytical skills with a focus on continuous improvement. Leadership and team management capabilities. Understanding of ITIL and agile methodologies. Familiarity with ITSM tools (advanced user perspective). Bachelor’s degree in IT, Computer Science, or a related field. Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g. task automation, information analysis, content creation).Nice to have: ITIL Foundation Certification. By joining us you gain: Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave, Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker, Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 3 paid hours for volunteering per month, Additional paid Birthday Day off, And when you start enjoying PwC as much as we do, you may recommend your friend to work with us. Recruitment process: CV verification, Screening phone callLanguage testInterview IInterview IIOfferIf you are interested in this position, please send us your CV in English. If you have additional questions, please contact us: pl_mso_career@pwc.com Please note that we do not collect resumes in our inbox. Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy. #LI-KP1 #LI-Hybrid Full time