Digital Service Content Creator

Description

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

What you’ll need

• Around 1-2 years' relevant experience, ideally within financial services content, client-facing support, or a similar knowledge management role. Prior experience within a digital content team is valued.

• Excellent written and spoken English is essential.

• Confident working across content management and publishing systems, with the ability to quickly learn and adapt to new platforms and tools.

• A working understanding of AI tools and genuine interest in how AI-driven client support continues to evolve.

• Self-motivated, with the discipline to maintain high standards across a high volume of recurring, detail-driven work.

• Strong stakeholder management skills, confident coordinating with global, remote teams across multiple functions and time zones.

• Flexible enough to occasionally support UK working hours alongside the standard IST schedule.

• Experience with video editing, video creation, or infographics using a dedicated design tool is an added advantage.

• Experience managing client-facing content across multiple regions is valued, and additional language proficiency (for example German, French, Spanish, Portuguese, or Mandarin, with a recognised proficiency level such as CEFR B1 or above) is an advantage given the global scope of this role.

• Strong attention to detail and an analytical approach to identifying content inconsistencies, knowledge gaps and quality issues.

• Understanding of knowledge management, content lifecycle management or structured information environments is an advantage.

What you’ll do

• Own the end-to-end lifecycle of Help & Support content across 20+ regions: making requested edits, auditing existing content, and keeping it aligned with the latest product, pricing and regulatory changes.

• Structure and write content that serves both human readers and our AI chatbot, ensuring it stays clear and accurate for clients while also being well-organised for automated retrieval.

• Work directly with stakeholders across our global regions to gather and validate the information behind content updates, from fee and rate changes to new product launches.

• Investigate incorrect, incomplete or inconsistent responses from our AI chatbot, performing root cause analysis and taking the appropriate corrective action.

• Build strong working knowledge of IG's products, platforms and regulatory environment; a background in financial services content is a strong plus.

• Maintain content management processes and quality standards across a high volume of concurrent, recurring requests, prioritising work and delivering to deadline with minimal supervision - this is an operational role supporting a live knowledge base, not a one-off content project.

• Support ongoing content audits and quality assurance, helping identify and resolve inconsistencies, duplication and content gaps to maintain a single, reliable source of truth for clients and our AI chatbot.