Field Service Engineer

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Trade qualification (i.e. fitter / turner or similar) is preferred.

• Minimum of 3 years’ working experience in a mechanical discipline preferably with experience in the food and dairy production industry.

• Strong work ethic coupled with a high attention to detail.

• Strong Mechanical aptitude and ability to interpret and follow service and parts manuals and drawings.

• Quality and pride of workmanship and a willingness to travel.

• A commitment to maintaining high safety standards.

• Outstanding customer service and ability to adjust your style based on the needs of the customer.

• Ability to work independently, unsupervised and as part of a team.

• Excellent communication skills, both verbal and written.

• Proficient in IT and Microsoft Office applications

• A current driver’s license

Your responsibilities and tasks

• Servicing and maintaining a range of GEA technologies at our customer sites (mainly 25kg Packing Machines but not limited to e.g., Atomizers, Homogenizers, and Separators)

• Any necessary remedial or rectification works.

• Performing site trouble shooting with remote support, including actively listening to customers feedback and supporting them to resolve technical issues.

• Actively engaging in preventative maintenance visits and addressing breakdowns (planned and unplanned).

• Performing disassembly, inspection, troubleshooting, repair, and reassembly of highly specialised equipment.

• Producing regular and thorough service reports while maintaining meticulous service records.

• Focusing on continuous improvement, providing feedback, solutions, and initiatives to all key stakeholders.

• Maintaining and improving customer relationships to foster collaboration, ensuring customer satisfaction and loyalty.

• Demonstrating and appreciating safety for self and others in all actions and activities and maintain a general understanding of the health and safety legislation.