Field Service Team Lead | Manager
United States of America, Polska
Key offer highlights
Min. 5 years of experience
Full-time
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Your profile and qualifications
Trade School or High School Diploma
Business Administration or Engineering, preferred.
5+ years of front-line experience with customers preferrable with Centrifuges
Team leadership experience preferred.
Strong technical knowledge of equipment
Work experience within management of a service organization
Deep practical know-how and experience with the maintenance of pertinent product group
English
Good leadership and organization skills
Ability to network and build relationships.
Deep understanding of business
Strong communicator, good networker
Strongly innovative thinking, adaptive to change
Very good analytical capabilities, problem-solving skills
Takes ownership of the work, successes, and mistakes
Strong emotional intelligence
Proven experience in conflict resolution
Strategic Thinking
Your responsibilities and tasks
Drive optimal utilization, operational cost optimization and manage maintenance work profitability.
Lead the supervision of services activities to ensure they are performed at the highest standard and aligned with GEA procedures and safety standards.
Proactively communicate with sales team and stakeholders to inform on customer issues.
Ensure all technical reports are completed on time and with high quality.
Identify high potentials candidates.
Customer service Visits and or service intervention if required.
Participate and lead the execution of their team members certification according to the yearly plans.
Steer and coordinate the Service activities.
Coordinate the service locations.
Drive growth of the service business
Set, align, and govern Service targets, processes, standards, methods and tools.
Support the development and implementation of the Service Strategy.
Actively monitor market and competition trends, drive best practice sharing and Services excellence e.g., cross-selling, incl. implementing state-of-the-art service processes and methods
Manage the synergetic collaboration with relevant interfaces.
Act as liaison between customers, production and distribution departments related to specific customer orders
Foster exchange of best practices
Ensure high level collaboration with Sales and Project teams.
All other duties as assigned or directed by management.
Focus on team member’s Perform and Grow, set development goals for each team member and create their development plan
Lead the local service organization to provide world-class support and guidance.
Considerable impact on customer satisfaction by the service business
To fulfil customer expectations and develop best-in-class service product portfolio enhance their competitiveness.
Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization