Field Service Technician - Pacific Northwest

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• A minimum of 5 years working with mechanical equipment

• Should have done extensive Travel, up to 75%

• Ability to work up to 12 hours at times

• Availability for occasional weekend work

• Understanding of Hand Tools and mechanical techniques

• Computer Literate

• Some technical writing skills

• Ability to read Schematics

• Diagrams and Technical manuals

• Must be able to function well, in an unsupervised position

• Must have a valid driver license

• Must be able to discuss technically complex issues with non-technical persons

• Good organizational skills, particularly on site, are critical

• Ability to read and interpret gauges, schematics, and control systems

• Skilled in troubleshooting digital, electrical, pneumatic, and mechanical systems

• Proficient in using measurement tools and testing equipment

• Solid communication and teamwork skills—serving as the face of GEA onsite

• Organized and professional with strong customer service ethics

• Comfortable in a high-travel, hands-on field service environment

Your responsibilities and tasks

• Travel to customer sites to perform preventive maintenance and emergency service

• Performs new machine installation, commissioning and customer training

• Ability to troubleshoot mechanical issues and communicate effectively with customers

• Ensures customer satisfaction through high quality service levels, prompt execution and customer follow up

• Acts in a professional, courteous and business-like manner to enhance the company in the market place.

• Install, commission, troubleshoot, service, and repair GEA and third-party equipment

• Perform preventive maintenance, upgrades, and audits onsite

• Ensure work is done per GEA SOPs, safety standards, and deadlines

• Support service sales with leads and customer relationship management

• Provide technical direction and customer training when needed

• Maintain accurate documentation and service reports