Head of Service NPE NAM | Manager

Description

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Strong communicator at all levels

• Listens carefully, contributes own opinions in a constructive matter

• Prioritizes customer needs, establishes effective relationships with customers as well as internal stakeholders

• Strong leadership skills

• Strategic thinking

• Other duties as assigned

• A bachelor’s degree in engineering, Food Science, Business or related field is preferred

• 5-10 years of experience managing Service business functions

• Demonstrated and proven results in prior positions, specifically managing a P&L and growing a service sales and service project business

• Fluent in English (verbal and written)

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Integrity, credibility, and a strong commitment to the company’s mission. Takes an active interest in learning and contributing to the team

• Demonstrated leadership and vision in managing staff, groups and major projects or initiatives.

• Profound commercial understanding

• Open-minded to new models, ideas and innovation (change champion)

• Strong organizational skills

• Strong problem-solving skills

• Comfortable working with multiple companies, locations and cultures

• Experience in budgetary development and oversight experience

Your responsibilities and tasks

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

• Accountable for delivering targets – including but not limited to – Order Intake, Sales, Gross Margin, EBITDA, for Service

• Identifies organizational gaps and market opportunities and implements initiatives to mitigate and achieve

• Prepares and delivers budgets and mid-term plans for Service Business including sales, business development and people.

• Sets targets and accountabilities for management personnel and evaluates performance regularly

• Co-ordinates NPE Service Business with VP Country manager NPE NAM

• Assures a work environment that recruits, retains and support quality staff

• Assures a customer service focus attitude driving timely and efficient support to customer requests

• Deals with escalation issues internally and externally and creating timelines for resolution

• Communicates openly and often externally and internally following the NPE NAM communication plan

• Supports other strategic and corporate initiatives as required

• Ensures approval processes follow GEA guidelines – CRM, E-approval, PADB (and others where applicable)

• Ensures compliance processes follow GEA guidelines – project management, procurement, QSHE and business compliance

• Engages and champions the values, aspirations and objectives of GEA and NPE NAM