IT Support Analyst

Description

office-based work- Białystok CoE- UoP About the Role Key Responsibilities: Provide 1st and 2nd line IT support to end users via phone, email, remote tools, and in person. Troubleshoot and resolve hardware, software, network, and Microsoft 365-related issues. Handle escalations and support more complex technical incidents. Log, manage, and resolve tickets in line with agreed SLAs. Configure, deploy, build, and maintain end-user devices and workplace technology. Support onboarding and offboarding activities, including user account and device setup. Assist with local IT infrastructure and workplace technology support. Collaborate with internal IT teams and external vendors to resolve technical problems. Maintain accurate documentation of incidents, solutions, and IT procedures. Travel to a company site in Rypin approximately 1–2 times per month to provide on-site hardware and end-user support. Requirements Experience working in an IT Service Desk, Helpdesk, or End User Support environment. Strong troubleshooting skills within Windows environments and Microsoft 365. Experience supporting desktops, laptops, mobile devices, and common workplace technologies. Familiarity with ITSM tools such as ServiceNow, Topdesk, Halo, or similar platforms. Understanding of IT support processes within an SLA-driven environment. Strong customer-service orientation with the ability to communicate effectively with non-technical users. Ability to prioritize multiple tasks and work independently. Languages Fluent English (required). German and/or French language skills would be a strong advantage If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Responsibilities

• We are looking for our Client an experienced IT Support Analyst to join a dynamic IT team, providing both 1st and 2nd line support across the organization. This is a hybrid position combining remote support, service desk activities, and occasional on-site support for end users.

Informacje dodatkowe

• Nr ref.: 1200680

• Lokalizacja: Bialystok

• Rodzaj pracy: Stała