Junior Customer Service Specialist Ostrava

What we offer

• The first 3 months of paid training.

• Two-shift work in an equivalent working time system from Monday to Sunday.

• Quarterly bonus dependent on your monthly results.

• An informal work atmosphere in a professional team.

• Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms).

• A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers).

• English classes paid for by us.

• A training budget, inter-team tourism, and an internal educational platform with training on various topics.

• A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

• Company special events - Spin Kilometers, Family Day, Fat Thursday, and many other occasions that we celebrate.

• And that's just the beginning! You can read more about the benefits here.

• #goodtobehere means that:

• You will join a team you can rely on - we work with great specialists who sharing knowledge and experience have in their DNA.

• You will deliver top-quality projects that have a real impact on millions of customers. Quality is a priority for us (confirmed, for example, by the Service Quality Star Award), and your work will directly shape the experience of the largest e-commerce platform in Poland.

• You will work in an environment where the pace of business development provides plenty of opportunities for quickly acquiring new, unique competencies and solving challenges you won't find anywhere else.

• You will have daily contact with experts from various business and technology areas to deliver the best solutions that exceed the expectations of millions of customers.

• Send us your CV and… see you at Allegro!

This is the right job for you if:

• Have experience in customer service, preferably across the following contact channels: email, phone, chat, WhatsApp, Messenger

• Have experience in operating e-commerce stores / online shops

• Are flexible and ready to work in an equivalent working time system (including night shifts, weekends, and holidays)

• Have excellent spoken and written Polish skills

• Have good command of English and are comfortable using it with customers

• Have a strong knowledge of the Allegro platform

• Are capable of analyzing data from multiple sources and working across several systems simultaneously

• Possess above-average communication skills and enjoy interacting with customers

• Are open-minded and energetic, putting customer satisfaction above all else

Your main responsibilities:

• Handle cases from customers (omnichannel) with experienced CX employee support.

• Build positive relationships with merchants and customers, as well as business partners.

• Update knowledge daily: CX support standards and operational procedures.

• Follow customer service procedures (e.g. processing and editing data in customer service systems).