Junior Service Coordinator | Grade 15

Description

W firmie ABB pomagamy przedsiębiorstwom działać sprawniej i czyściej – i każdy człowiek w naszej firmie się do tego przyczynia. Będziesz mieć możliwość przewodzenia, otrzymasz wsparcie w rozwoju i poczujesz dumę z wpływu, jaki wspólnie wywieramy. Dołącz do nas i pomóż zarządzać tym, co napędza świat.Stanowisko to podlega:Service Operations Manager__Your role and responsibilitiesIn this role, you will support the effective planning and execution of field service activities, ensuring a high level of customer satisfaction and compliance with ABB and customer requirements. Working closely with Field Service Engineers, customers, and internal stakeholders, you will contribute to the smooth delivery of service operations and continuous improvement of service processes.The work model for the role is: #LI-Hybrid You will be mainly accountable for:Coordinate field service activities in accordance with ABB standards, customer requirements, and safety procedures.Serve as the primary point of contact for customers during service assignments, ensuring professional and timely communication.Plan and coordinate service activities to deliver a high level of service quality and customer satisfaction.Collaborate with Field Service Engineers and Operations Managers to optimize processes and support continuous improvement initiatives.Maintain and update records of service personnel competencies, certifications, and training requirements.Monitor the execution of service visits and ensure timely and accurate completion of all required documentation.Support operational efficiency by improving service quality, reducing repeat visits, and ensuring effective work organization.Prepare customer site access requirements and related documentation, ensure the availability of personal protective equipment (PPE), and support compliance with ABB quality, safety, and health standards. Qualifications for the roleMinimum 1 year of experience in coordination, administration, customer service, or service support activities.University degree, preferably in a technical, engineering, or business-related field.Very good command of Polish and English, both spoken and written.Strong organizational skills, with the ability to prioritize tasks and coordinate multiple activities simultaneously.Excellent communication skills and the ability to build and maintain positive relationships with customers and colleagues.Self-motivated, responsible, and proactive in solving problems and driving tasks to completion.Very good knowledge of MS Office applications, particularly MS Excel.Experience working with ERP or CRM systems, as well as familiarity with health & safety and compliance requirements, will be considered an advantage. What's in it for you?Opportunity to develop your career in a global technology company.Exposure to international collaboration and service operations.Work in a dynamic environment with experienced professionals and technical experts.Continuous learning and development opportunities.A collaborative and supportive team culture focused on operational excellence and customer satisfaction.Aby zbudować czystszą, mądrzejszą przyszłość, potrzebne są różne umysły: ciekawe, odważne i kreatywne. Dlatego witamy ludzi z każdego środowiska i o różnych doświadczeniach. Chcesz wywrzeć wpływ? Aplikuj już dzisiaj lub odwiedź stronę https://www.abb.com, aby dowiedzieć się więcej o wpływie naszych rozwiązań na całym świecie. Pełny etat

Umowa

• Umowa o pracę

Poziom

• Grade 15

Requirements

• A minimum of 1 year of experience in coordination, administration, customer service, or service support activities is required.

• Very good command of Polish and English, both spoken and written, is essential.

• Strong organizational skills, with the ability to prioritize tasks and coordinate multiple activities simultaneously, are necessary.

• Excellent communication skills and the ability to build and maintain positive relationships with customers and colleagues are required.

• Self-motivation, responsibility, and a proactive approach to problem-solving and task completion are expected.

• Very good knowledge of MS Office applications, particularly MS Excel, is required.

• Experience working with ERP or CRM systems, as well as familiarity with health & safety and compliance requirements, will be considered an advantage.

Zdalna praca

• Nie

Wykształcenie

• A university degree, preferably in a technical, engineering, or business-related field, is required.

Responsibilities

• Coordinate field service activities in accordance with ABB standards, customer requirements, and safety procedures.

• Serve as the primary point of contact for customers during service assignments, ensuring professional and timely communication.

• Plan and coordinate service activities to deliver a high level of service quality and customer satisfaction.

• Collaborate with Field Service Engineers and Operations Managers to optimize processes and support continuous improvement initiatives.

• Maintain and update records of service personnel competencies, certifications, and training requirements.

• Monitor the execution of service visits and ensure timely and accurate completion of all required documentation.

• Support operational efficiency by improving service quality, reducing repeat visits, and ensuring effective work organization.

• Prepare customer site access requirements and related documentation, ensure the availability of personal protective equipment (PPE), and support compliance with ABB quality, safety, and health standards.

What's in it for you?

• Opportunity to develop your career in a global technology company.

• Exposure to international collaboration and service operations.

• Work in a dynamic environment with experienced professionals and technical experts.

• Continuous learning and development opportunities.

• A collaborative and supportive team culture focused on operational excellence and customer satisfaction.

Qualifications for the role

• Minimum 1 year of experience in coordination, administration, customer service, or service support activities.

• University degree, preferably in a technical, engineering, or business-related field.

• Very good command of Polish and English, both spoken and written.

• Strong organizational skills, with the ability to prioritize tasks and coordinate multiple activities simultaneously.

• Excellent communication skills and the ability to build and maintain positive relationships with customers and colleagues.

• Self-motivated, responsible, and proactive in solving problems and driving tasks to completion.

• Very good knowledge of MS Office applications, particularly MS Excel.

• Experience working with ERP or CRM systems, as well as familiarity with health & safety and compliance requirements, will be considered an advantage.

You will be mainly accountable for

• Coordinate field service activities in accordance with ABB standards, customer requirements, and safety procedures.

• Serve as the primary point of contact for customers during service assignments, ensuring professional and timely communication.

• Plan and coordinate service activities to deliver a high level of service quality and customer satisfaction.

• Collaborate with Field Service Engineers and Operations Managers to optimize processes and support continuous improvement initiatives.

• Maintain and update records of service personnel competencies, certifications, and training requirements.

• Monitor the execution of service visits and ensure timely and accurate completion of all required documentation.

• Support operational efficiency by improving service quality, reducing repeat visits, and ensuring effective work organization.

• Prepare customer site access requirements and related documentation, ensure the availability of personal protective equipment (PPE), and support compliance with ABB quality, safety, and health standards.