Junior Service Desk Specialist with German | Absolwent

About Deloitte

• Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

What we offer

• Stable job in multinational company based on employment contract;

• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);

• Structured onboarding process and Buddy program for new joiners;

• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;

• Attractive benefits:

Who we are looking for

• Previous Customer Service or IT experience;

• Good command of MS Office;

• Excellent communication skills;

• Attention to detail and team-working skills;

• Interest into Technology;

• Excellent German verbal and written communication skills - minimum C1 level;

• Very good English verbal and written communication skills - minimum B2 level.

• Ability to work shifts (8-20)

Poziom doswiadczenia

• Absolwent

Your future role

• Delivering high-quality standard customer service;

• Remote support for Deloitte’s employees regarding technical issues;

• Contact with clients via incoming phone calls, self-service tickets and chats

• Analysis and solving of the most common enquiries using step-by-step solutions provided to you;

• Cooperation with IT specialist team to deal with more complex issues;

• Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;

• Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;

• Take ownership and manage problems to their successful resolutions.

Selection process

• A brief interview with a Recruiter;

• Online or in-person interview with Team Members.