M365 Support Consultant

Description

Location: Katowice - 2 days in office / 3 days remote Let us introduce you the job offer for M365 Support Consultant by EY GDS Poland – a member of the global integrated service delivery center network by EY. The opportunity We are looking for a M365 Support Consultant with 1–4 years of hands‑on experience acting as an escalation point for complex issues, platform governance, automation, and service improvements. In addition to standard business hours, the consultant will participate in an on-call support rotation. On-call duties may occasionally include evenings, nights, weekends. During these periods, the consultant is expected to remain available to respond to potential system-related incidents or user requests and, when required, take ownership of troubleshooting and resolving issues. What we look for Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills.

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Ideally, you’ll also have

• M365 Workloads: Exchange Online, SharePoint Online, OneDrive, Teams (admin + troubleshooting)

• Identity: Entra ID/Azure AD (users, groups, MFA, basic Conditional Access)

• Security & Compliance: DLP, retention, audit/eDiscovery, permissions governance

• PowerShell: Bulk ops, diagnostics, reports, light automation (ExO, SPO/PnP, Graph)

• Operations & ITSM: Incident/Change in ServiceNow (or similar);

• Certifications (basic): MS‑900 and/or PL‑900 (or equivalent foundation)

Skills and attributes for success

• Troubleshooting capability across M365 environment

• Understanding of M365 governance, compliance features, environment structures, and admin-centre tooling.

• Experience using PowerShell for automation, bulk operations, and diagnostics.

• Analytical thinker able to identify recurring issues and propose durable solutions.

• Continuous learner who stays updated with new M365 updates and best practices.

• Clear and structured communication skills for stakeholder and cross‑team collaboration.

• Attention to detail with focus on accurate documentation and governance adherence.

• Customer‑focused mindset

Your key responsibilities

• You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes.

• You are expected to demonstrate initiative, resolve routine issues independently,

• You will anticipate and identify risks within engagements and share any issues with senior members of the team.

• In line with EY commitment to quality, you’ll provide high quality capabilities and consultant expertise As part of the project requirements, the Consultant will provide support during regular business hours and participate in a pre-scheduled on-call rotation. During on-call periods, the Consultant will be expected to remain available to respond to system incidents and user requests when necessary.

• M365:

• Manage advanced mailbox configurations, including litigation hold, retention tags, shared/resource mailboxes, and mailbox permissions.

• Administer SharePoint Online and OneDrive, including site access management, permission models, sharing policies, and sync‑related escalations.

• Configure Microsoft Teams policies, meeting settings, calling configurations, and compliance‑related features.

• Use PowerShell for bulk operations, user and group management, automation tasks, and diagnostic scripting.

• Perform root‑cause analysis for escalated service or user issues and recommend corrective actions.

• Coordinate with Microsoft Support (Premier/MCS)

• Assist in change management activities, documentation updates, and implementation of approved M365 changes.

To qualify for the role, you must have

• 1–4 years of hands‑on support experience in Microsoft 365 within enterprise environments.

• Administration & troubleshooting across Microsoft 365 environment

• Working understanding of M365 Security & Compliance (DLP, retention, auditing, eDiscovery, permissions).

• Comfort with escalation/root‑cause analysis and driving corrective actions.

• Willingness to work in a 24/7 shift-based support environment, including participation in a scheduled on-call rotation

• Hands-on approach to collaborating with R&D teams to identify and implement best practices and new MS DYNAMICS 365 solutions that may enforce governance, compliance, and security frameworks

• Willingness to report on the progress of R&D projects and document the results of implementations, as well as post-implementation review aligned to enterprise standards.