Manager of Learning and Development

Description

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

Bonus if you have:

• Background in financial services, fintech, or trading environments.

• Experience driving digital transformation in customer service organisations.

• Familiarity with regulatory training requirements in financial markets.

Knowledge Management

• Develop and own Trading Services knowledge management strategy, ensuring critical product and process knowledge is structured, accessible, and always up-to-date.

• Integrate knowledge bases, AI chatbots, and digital tools to support just-in-time learning and problem solving.

Measurement & Impact

• Define KPIs for learning and knowledge initiatives, using analytics and AI insights to demonstrate business impact.

• Drive continuous improvement by incorporating learner feedback, data, and performance outcomes into strategy.

How we work

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

Learning & Training Strategy

• Define and implement a global learning strategy that equips customer support teams with skills in product knowledge, customer service, compliance, and digital tools.

• Leverage AI-powered learning platforms to create scalable, adaptive, and personalised learning solutions.

• Embed continuous learning into onboarding, career pathways, and product adoption initiatives.

Key Qualification Requirements:

• Proven senior experience in learning & development, training, or knowledge management leadership roles.

• Strong track record in designing and implementing corporate learning strategies.

• Experience with AI-enabled learning and knowledge management platforms (Sana, Docebo, Cornerstone, ServiceNow KM, or similar).

• Demonstrated success in leading teams and managing global stakeholders.

• Excellent business acumen and ability to align learning strategy with operational and commercial goals.

Leadership & Stakeholder Engagement

• Lead, coach, and develop a team of learning designers, trainers, and knowledge managers.

• Partner with senior leaders across Product, Compliance, and Trading and Operations to align learning and knowledge initiatives to business priorities.

• Act as a thought leader for innovative training practices, championing digital transformation in learning.