Operations Manager
Warszawa, Polska
Key offer highlights
Min. 3 years of experience
Full-time
What we offer
A vibrant, collaborative workplace environment.
Opportunities for professional growth within an industry-leading airline.
Competitive salary and benefits package.
The chance to be part of a global brand’s growth story.
Staff Travel at highly discounted rates for all Ryanair Network
Requirements
4+ years of leadership experience in an Operations Manager role in a dynamic, fast-paced Contact Centre
Bachelor’s degree in Business Administration, Management, or related field is preferred.
Excellent communication skills in English & Polish (additional languages are a plus).
Proven experience in a senior management role within a customer service or contact centre environment.
Strong leadership and decision-making skills, demonstrated ability to inspire, motivate, and develop teams of supervisors and team leaders to achieve and exceed operational goals.
Excellent analytical and problem-solving abilities.
Strategic thinking and ability to develop and execute initiatives to enhance customer satisfaction and loyalty.
Ability to foster effective collaboration and communication across all levels of the organization.
Flexibility in working hours, including weekends.