The Strategy & Consulting Gen AI Agentic Innovation Consultant - SONG (GN) | Team Lead / Consultant

Job Description

• Gather and translate business requirements, analyze process and design solutions for service design and implementation programs with Gen AI and agentic plays

• Support strategic assessments of current service capabilities and define GenAI-led reinvention roadmaps, new ways of working (next gen operating models), future-fit capabilities and process designs.

• Work as a BA, PO or functional consultant as part of service strategy, design and implementation

• Help leaders in driving client conversations on leveraging LLMs and their agentic capabilities to drive existing business relationships and build new opportunities.

• Collaborate closely with solution architects, Data & AI teams, and platform SMEs to design and implement comprehensive, scalable solutions.

• Develop knowledge, prevailing GEN AI trends, agent framework, AI workflow automation, LLM Models, prompt engineering

• Guide clients through the design and implementation of future-fit value led service blueprints, enabling them to leverage cutting-edge technology and AI.

• Establish business value cases lining Gen AI driven digital innovation to KPIs such as productivity, revenue, CSAT etc.

• Build strong client relationships, influencing decision-making and guiding clients through digital transformation in service.

• Join our team of GN SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

• Explore an Exciting Career at Accenture!

• Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

• Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice.

• Within Accenture Global Network (GN Song), we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organisations. Our focus spans marketing, commerce & sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships.

• THE WORK

• We are seeking a forward-thinking and technically astute Consultant to support business growth and deliver GenAI-powered service reinvention through Agentic AI solutions. This role is ideal for a strategic problem-solver with deep expertise in service experience design, modular AI agent design, and digital contact center processes.

• You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team You will drive the following

• Roles & Responsibilities:

• Flexible: We are delivering our work mostly remotely but knowing that Global Network (GN SONG) way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe and Middle East, but also other locations, for short or long term is still required.

• #LI-EU

Poziom doswiadczenia

• Team Lead/Consultant

• 5-10 years