Junior Customer Service Specialist with Spanish (Hybrid 50/50 from Warsaw) | Associate

Job Description

• Perform customer service activities related to service and repair requests from the customers over the phone and via e-mail.

• Review and validate contractual agreements related to the service and repair process.

• Manage orders and returns activities in SAP.

• Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.

• Ensure resolution of queries within the contractual metrics.

• Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.

• Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.

• Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.

• WHO WE ARE:

• Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

• Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

• THE WORK:

• FLEXIBLE:

• The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

• The position's mode of work

• With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

• WHAT’S IN IT FOR YOU:

Poziom doswiadczenia

• Associate

• 0-2 years