Junior Order to Cash Specialist with German (The Agile Team) | Associate

Locations

• Gdansk, Warsaw

• Gdansk

• Warsaw

Job Description

• Order and Dispute Management - Handle the full order management process including order entry, amendments, rejections, and order blocks, resolve commercial and financial disputes as part of the O2B and collection processes.

• Documentation and Reporting - Generate and send missing invoices and account statements, ensure accurate documentation for write-offs, and prepare regular reports on customer account status.

• Customer Relationship and Communication: Build and maintain strong relationships with customers by providing regular updates on account status, credit limits, overdue payments, order status, and disputes via phone and email. Proactively escalate problem accounts and execute dunning activities in line with policy and timelines.

• Credit and Collection Support - Manage credit-related requests, assist with unresolved payments and credit notes, and oversee urgent orders and overdue invoice follow-ups.

• Teamwork and Performance - Meet daily targets and monthly SLAs, collaborate with internal teams to solve customer issues, and take on additional responsibilities to support team success.

• Innovative and Inclusive Work Environment - Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence.

• Development and International Exposure - Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience.

• The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges.

• Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions.

• Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients.

• WHO WE ARE

• Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

• Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

• THE WORK:

• ADDITIONAL BENEFITS FOR YOU:

• THE AGILE TEAM

• You will be a part of the Agile workforce, with the opportunity to support various clients in F&A based on current business priorities.

Poziom doswiadczenia

• Associate

• 0-2 years