Senior Contact Center Agent (Roadside Assistance) | Professionals
Palmela, PT
Key offer highlights
Min. 3 years of experience
Remote work - no commuting
Employment: contract
Full-time
Description
Annual gross salary range: Min. 21,128€ - Max. 24,150€ (depending on experience). Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Senior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. What we can offer: Ref. Level: B
Company
Volkswagen Group Services, Portugal
Contract
Other
Department
Customer Service
Shift
Full-time
Experience
Professionals
What will your responsabilities be?
Providing roadside assistance in a safe, professional and timely manner
Acknowledging and resolving customer complaints
Processing inquiries received via phone
Identifying customer needs and helping customers using specific features
Analysing and reporting product malfunctions
Assisting in training new employees when requested by management
Updating our internal databases with information about technical issues and useful discussions with customers
Informing customers about new features and functionalities
Following up with customers to ensure their technical issues are resolved
What skills are we looking for?
High school diploma or equivalent (mandatory)
Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
Native-level German or minimum C1 proficiency (mandatory)
Fluent in English (mandatory)
Availability to work in a shift-based schedule (mandatory)
Familiarity with the automotive industry (considered an advantage)
Experience using help desk software and remote support too
Solid understanding of CRM systems
Excellent communication and problem-solving skills