Senior Delivery Manager | Senior Management

Description

Join our team as a Senior Delivery Manager and play a key role as an Engagement Lead, owning client relationships from initial engagement through successful delivery and value realization. As the primary orchestration point between Sales, Delivery, Solutions, and client stakeholders, you will ensure that commercial commitments are translated into high-quality execution and long-term partnerships. Responsibilities Own the engagement lifecycle from opportunity qualification through delivery execution and stabilization Build trusted relationships with client sponsors, business owners, and IT leaders Lead client communication, including regular governance meetings, expectation management, and escalations Drive value realization by ensuring outcomes align with client business objectives and are measured against agreed success criteria Partner with Sales and Solution Architects during pre-sales to shape the engagement model, define the delivery approach, and validate solution feasibility from both technical and commercial perspectives Lead the transition from deal to delivery, including handover, scope clarification, and governance setup Ensure Statements of Work (SOWs), commercial agreements, and delivery plans are aligned and executable Align Delivery Managers, Program Managers, and Tech Leads around shared objectives, milestones, and quality standards, while contributing to technical and architectural discussions when needed Establish effective delivery governance with measurable KPIs, evidence-based reporting, and clear escalation paths Mitigate risks, manage dependencies, and oversee scope evolution while promoting AI adoption across delivery teams to improve SDLC efficiency Oversee architecture governance across engagements, ensuring proposed solutions are reviewed, aligned with client requirements and constraints, and meet established quality standards Requirements Minimum of 8 years of experience in IT services, consulting, or digital delivery environments Proven experience in at least two of the following areas: client engagement leadership, delivery management, pre-sales, or account management Experience managing complex, multi-stream delivery engagements Strong understanding of Statements of Work (SOWs), commercial models, and delivery approaches Strong client leadership and stakeholder management skills, including experience working with senior business and IT stakeholders Experience with engagement governance and delivery orchestration Strong commercial acumen, including scope, margin, and change management Excellent communication skills, including structured stakeholder communication and escalation management Systems thinking with the ability to connect sales, delivery, and operations Working knowledge of solution architecture fundamentals, with the ability to engage credibly with architects and clients on proposed solutions Familiarity with software engineering best practices across the SDLC, including code quality, CI/CD, testing, common tooling, and architecture governance Basic understanding of security and compliance standards relevant to IT delivery, including data privacy and ISO/ITIL-aligned practices Practical experience applying AI in software delivery, either by delivering AI-based solutions or driving AI adoption across the SDLC at both strategic and hands-on levels Excellent written and spoken English (B2+)

Requirements

• Minimum of 8 years of experience in IT services, consulting, or digital delivery environments

• Proven experience in at least two of the following areas: client engagement leadership, delivery management, pre-sales, or account management

• Experience managing complex, multi-stream delivery engagements

• Strong understanding of Statements of Work (SOWs), commercial models, and delivery approaches

• Strong client leadership and stakeholder management skills, including experience working with senior business and IT stakeholders

• Experience with engagement governance and delivery orchestration

• Strong commercial acumen, including scope, margin, and change management

• Excellent communication skills, including structured stakeholder communication and escalation management

• Systems thinking with the ability to connect sales, delivery, and operations

• Working knowledge of solution architecture fundamentals, with the ability to engage credibly with architects and clients on proposed solutions

• Familiarity with software engineering best practices across the SDLC, including code quality, CI/CD, testing, common tooling, and architecture governance

• Basic understanding of security and compliance standards relevant to IT delivery, including data privacy and ISO/ITIL-aligned practices

• Practical experience applying AI in software delivery, either by delivering AI-based solutions or driving AI adoption across the SDLC at both strategic and hands-on levels

• Excellent written and spoken English (B2+)

Responsibilities

• Own the engagement lifecycle from opportunity qualification through delivery execution and stabilization

• Build trusted relationships with client sponsors, business owners, and IT leaders

• Lead client communication, including regular governance meetings, expectation management, and escalations

• Drive value realization by ensuring outcomes align with client business objectives and are measured against agreed success criteria

• Partner with Sales and Solution Architects during pre-sales to shape the engagement model, define the delivery approach, and validate solution feasibility from both technical and commercial perspectives

• Lead the transition from deal to delivery, including handover, scope clarification, and governance setup

• Ensure Statements of Work (SOWs), commercial agreements, and delivery plans are aligned and executable

• Align Delivery Managers, Program Managers, and Tech Leads around shared objectives, milestones, and quality standards, while contributing to technical and architectural discussions when needed

• Establish effective delivery governance with measurable KPIs, evidence-based reporting, and clear escalation paths

• Mitigate risks, manage dependencies, and oversee scope evolution while promoting AI adoption across delivery teams to improve SDLC efficiency

• Oversee architecture governance across engagements, ensuring proposed solutions are reviewed, aligned with client requirements and constraints, and meet established quality standards

Seniority

• Senior Management