Senior Delivery Support Specialist

What we offer

• Annual bonus based on your performance and company results.

• A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space.

• Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).

• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).

• English classes that we pay for related to the specific nature of your job.

• A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.

• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.

• And that's just the beginning! You can read more about the benefits here.

• #goodtobehere means that:

• You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.

• You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.

• You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.

• You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.

• You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.

• Send us your CV and… see you at Allegro!

This is the right job for you if:

• You have experience in logistics operations and courier delivery services

• You understand operational and administrative processes within a courier or logistics company

• You are comfortable working in a dynamic environment and meeting deadlines

• You can demonstrate strong attention to detail and task management skills

• You have highly developed communication skills

• You have strong problem-solving, analytical, and innovation skills, along with a proactive attitude

• You can use English in practice at a minimum B2 level

• You hold a valid category B driver's license (willingness to travel for business)

• You are familiar with shipment tracking systems and applications (nice to have)

• You can demonstrate strong analytical skills

• You are proficient in MS Excel and familiar with SQL (nice to have)

Your main responsibilities:

• Managing ad-hoc topics and initiatives within the Operations stream

• Collaborating with tech and product teams to drive system improvements and implement new functionalities

• Creating and interpreting operational reports, as well as preparing periodic reviews on operational process efficiency and cost analysis, particularly using Lean Management principles

• Ensuring process compliance with applicable operational procedures, safety standards, and quality standards across the entire supply chain