Senior Dispatcher

What we offer

• Work in a team whose support you can always count on - we have the best specialists and experts in their field on board.

• Access to a training budget and an internal educational platform, as well as English classes paid for by us.

• Rich benefits package: a cafeteria system where you decide what you use (a selection of medical packages, sports packages, insurance, and others).

• You work in a professional team with an informal atmosphere where people support each other in achieving goals.

• And that's just the beginning! You can read more about the benefits here.

• #goodtobehere means that:

• You will be responsible for shaping the experiences of millions of customers by influencing the creation of new solutions and building Allegro One processes from scratch.

• You will learn on the job, cooperating with true experts. You will receive support in continuous improvement and an environment where mistakes are treated as a learning opportunity.

• You will be responsible for supporting the sustainable growth of our business, actively contributing to environmental care.

• Send us your CV and… see you at Allegro!

This is the right job for you if:

• Posiadają doświadczenie na podobnym stanowisku w firmie kurierskiej

• Znają MS Office, a szczególnie Excel w stopniu podstawowym (mile widziane)

• Posiadają wykształcenie średnie

• Znają topografię miasta Toruń

• Wyróżniają się komunikatywnością i lubią współpracować z innymi - na co dzień pracujemy zespołowo

• Charakteryzują się umiejętnością samodzielnego podejmowania decyzji i skutecznego działania w warunkach stresowych

• Są otwarte na pracę zmianową

• Wyślij nam swoje CV i sprawdź dlaczego #dobrzetubyć

Your main responsibilities:

• Coordinate daily operations of the courier group to ensure timely delivery and receipt of parcels, meeting Depot KPIs and maintaining the highest customer service standards.

• Supervise the accurate and timely settlement of parcels, documentation, property, and cash handled by couriers.

• Manage courier route efficiency dynamically to ensure the Depot meets cost KPIs while optimizing performance.

• Motivate and develop the courier team to maintain high standards and ensure the quality of services provided by Allegro.

• Acquire carriers and couriers to ensure adequate staffing levels for both current and forecasted parcel volumes.

• Organize and conduct training sessions for couriers and carriers to ensure compliance with operational procedures and service standards.

• Optimize the number of couriers based on current and anticipated parcel volumes to maintain operational efficiency.

• Report on courier performance, tracking key metrics and identifying areas for improvement.