Senior Finance Systems Support Specialist

Description

Minimum compensation: starting from 170,000 PLN. The final offer will be determined based on the candidate's experience and competencies.

Mid

• Own incident resolution end to end for the systems and processes you support, including flexible support around business-critical deadlines (for example period-end close, payment runs or reconciliation cut-offs).

• Write SQL independently to investigate data issues, and support both internal and external reporting requirements.

• Manage selected BAU operational deliverables through the full project lifecycle — requirement capture, solution design, roll-out and user sign-off.

• Lead system testing for changes, coordinating business users through UAT.

• Work with Finance Systems, IT and vendors to resolve data and integration issues, understanding system and process interdependencies.

• Maintain day-to-day relationships with vendor support teams, raising and tracking support tickets.

• 3 - 5 years' relevant experience, translating business requirements into system design and configuration independently.

• Sound understanding of the finance processes relevant to your specialism (for example reconciliation and trade lifecycle, GL and AP processing, or consolidation and reporting cycles).

• Hands-on configuration experience with a relevant finance system from a functional and support perspective.

• A track record of leading UAT and delivering changes through implementation, with confident business-user and vendor engagement.

• Power BI or another business intelligence tool (Tableau, Qlik, Cognos), with understanding of DAX, M language or data modelling concepts.

• Data analysis skills, or scripting/programming knowledge (Python, PowerShell, VBA) for automation and data manipulation.

Junior

• Monitor system performance and data loads across your assigned finance systems, investigating anomalies and escalating where needed.

• Act as a first point of contact for Finance and Operations teams, logging and progressing incidents through the ticketing system within agreed service levels.

• Run defined SQL queries to validate data integrity and investigate discrepancies, under guidance.

• Support the delivery of data inputs from source systems, vendors and integration platforms, checking they meet required data quality standards.

• Maintain process documentation and user guides, and provide day-to-day user support and basic training.

• Support system testing for changes, including preparing test cases and recording results.

• Flexibility to provide support outside standard hours when business-critical situations require immediate attention.

• University degree in Finance, Accounting, IT, Mathematics or a similar field.

• 1 - 3 years' experience in finance systems support, IT helpdesk or finance operations, with proven ability to manage multiple priorities and maintain attention to detail under pressure.

• SQL querying skills, with ability to read, understand and write basic queries for data validation and investigation, plus Microsoft Excel at intermediate to advanced level.

• Experience with finance systems administration or support (for example general ledger, AP/expense tools, treasury or reconciliation platforms, consolidation platforms, or FP&A tools).

• Experience with ticketing systems (ServiceNow, JIRA or similar) and understanding of incident management processes.

• Strong analytical and problem-solving ability with a methodical troubleshooting approach, and excellent written and verbal communication with the ability to translate business requirements into systems solutions.

• Customer service mindset with ability to work both independently and collaboratively, and flexibility to provide support outside standard hours when business-critical situations require it.

• Hands-on experience with one or more finance systems platforms (for example Infor SunSystems, HFM, Essbase, SAP Concur or equivalent).

• ITIL Foundation certification or process improvement knowledge (Lean, Six Sigma basics).

Senior

• Act as the senior functional and data expert for your assigned finance systems - the go-to for the most complex investigations - and the bridge between Finance, the Finance Systems Manager and vendors.

• Set support standards, service levels and ways of working for the analyst group, and own the quality of BAU support and data investigation.

• Provide functional input to the enhancement roadmap and to change and upgrade projects, leading the support and testing workstreams within them.

• Ensure the financial controls relevant to your systems (for example client-money and regulatory reconciliation controls, payment controls and segregation of duties, or consolidation and data governance controls) are consistently applied, escalating control risks promptly.

• Advise on vendor upgrade and improvement opportunities, and represent the support function in vendor governance conversations.

• Develop the capability of the analyst team through mentoring, coaching and knowledge-sharing, and drive process and service improvements across the support function.

• 5+ years' experience with deep functional and data expertise across your finance systems specialism.

• Strong grasp of the financial controls relevant to your systems in a financial services context.

• A track record of setting support standards and leading support and testing workstreams on change and upgrade projects.

• Ability to influence senior stakeholders and to mentor and develop an analyst team.

• Experience of regulated financial services and the control frameworks that come with it (client-money/CASS-type controls, segregation of duties, or data governance, as relevant to your systems).

• A relevant treasury, accounting or finance qualification (part-qualified or qualified).